IT Solution Specialist
2 semanas atrás
Your tasks
As an IT Solution Specialist, you will be responsible for the operations of an IT solution that meets the needs of internal stakeholders. This includes ensuring that the solution is aligned with business objectives, considers the needs of end-users, and are meeting the required service levels. You will work closely with internal stakeholders, project managers, and technical teams to establish a reliable solution that facilitates smooth business operations.
Key Responsibilities:
- You are accountable for the overall service operations
- You lead the technical teams to ensure that maintenance activities are executed and required service levels are met
- You facilitate the Demand and Change Management for the service supporting the Business Owner
- You carry out regular Service Reviews with all stakeholders
- You establish the Problem and Knowledge Management for the service
- You continuously evaluate the effectiveness of the service and work with internal stakeholders to identify areas for improvement
- You manage the relevant service contracts and order requisitions
- You drive technical innovation and optimization
- You support the Foundations Governance processes and standards
**Profile**:
Basic Qualifications:
- Degree in computer science, business administration, business informatics or comparable qualification
- Excellent communication skills
- Business fluent English skills (spoken and written)
- Team player with willingness to work in a global team environment
- Independent, structured, result
- and customer-oriented working style
Preferred Qualifications:
- Experience in managing internal project teams external service providers
- Knowledge of business analytics and automation tools
**Offer**:
***
**Keyfacts**:
Job ID
**REF18243C**
Location
**Porto**
Leadership level
**Leading Self**
Job flexibility
**Onsite Job**
- Legal Entity
- **CES Portugal, Unipes. LDA
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