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Migration Coordinator

7 meses atrás

Aveiro, Portugal Cloud Prime Tempo inteiro

Aveiro, Portugal - Hybrid
More details
Permanent
Maintenance & Support
At least 5 years of experience - Senior
Requires work permit

**Language(s)**: Required English
- Nice to have Portuguese
SKILLS

**Must have**:
Customer Support
Technical Support

**Other Required**:
Communication Skills
Microsoft Excel
JIRA
DESCRIPTION

Cloud Prime is a German bred engineering company, and we are proud of our engineering origins. We build for our customers their future operational foundation and transform them into a cloud-native companies. We achieve this by focusing on cloud integration and operating across all its layers

This is an exciting opportunity to be a part of a dynamic and fast-paced technology team and make a significant impact on our customer’s cloud strategy. If you have a passion for technology and want to really work on transforming customers and migrating them to the cloud, then it is YOU who we are looking for.

**That’s what it’s about**:
Create, maintain, and continuously update server inventory files that are relevant to the migration;
Plan and conduct server migration interviews with workload owners and document interview results;
Coordinate migration downtimes with workload owners and ensure a smooth migration process by providing the collected information to the migration team;
Coordinate with the technical lead on the end-to-end migration of workloads;
Maintain documentation and records of the migration process, including any issues that arise from each migration and how they were resolved;
Manage and track migration metrics after each successful migration;
Accompany workload owners through the testing of migrated workloads and ensuring a successful migration;
Communicate migration metrics and status updates to the project manager;
Provide best-in-class support to the technical team;
Consistently update the interview questionnaire with the support of the technical team.

**REQUIREMENTS**:
**This is your background**:
2+ years of experience in technical support or a similar customer service-oriented environment;
Experience in documenting technical issues in a structured manner;
Experience with tools such as Jira, any other ticketing system, and Excel;
Plus, but not a must, German skills.

**This is you**:
At heart, you are a passionate team player who respects the opinions of your colleagues. To top it off;
Strong service orientation Transition Manager
Bachelor's degree in a relevant field such as Information Technology or Business Information Technology;
Experience in transition management, technical project management and implementation of migration projects;
Excellent customer service and communication skills;
Ability to work independently, reduce complexity to its essence, and get things done attitude;
High levels of accuracy and attention to detail with a problem-solving attitude;
Well-organised and methodical approach to work.

PERKS

Attractive Remuneration
Hybrid work mode
Informal and relaxed work environment.
Lots of growth opportunities in an international company.
Enjoy a young, energetic, and dynamic team.

REMOTE DETAILS
Our team chooses the days they want to come to the office