Swedish Speaking Customer Service

4 semanas atrás

Lisboa, Portugal Global Shares Tempo inteiro

**Who We Are**:
Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares’ employee ownership solutions cover the entire company lifecycle, and caters to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-ups to mature multinational public corporations. The firm has nearly $200 billion in assets under administration across 650,000 corporate employee participants. It operates with an experienced team of more than 600 employees headquartered in Cork, Ireland and 16 further locations globally.

**What We Value**:
The combination of Global Shares and J.P. Morgan provides new, innovative capabilities to private and public companies globally and helps their employees manage their wealth. Global Shares delivers unmatched simplicity, agility & value through our key values:
**People**:

- We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients’ needs.

**Bravery**:

- We dare to do things differently. We provide best service and technology through innovation, creativity and high performance. We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.

**Global**:

- We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team. We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.

**Integrity-**We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture

**Service**:

- We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.

**Why we need you**:
We are further expanding our Service Desk Team andare looking for self-driven, customer focused, Service Desk Analysts withSwedish along with English language skills to join us to drive operational excellence. This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritization, and resolution of customer and participant service requests, ensuring that the highest quality of customer service experiences are delivered and that Global Shares processes are followed. Responsibilities also include managing the efficient flow of contact volume through multiple inbound channels, ensuring work is distributed and completed in a timely fashion.

**What you will do**:
To fit this role, you will be highly motivated, able to work independently and revel in problem-solving and looking for new solutions.
- Providing 1stand 2ndlevel response to users
- Escalating unresolved issues to 2ndand 3rdline support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users
- Contribution to Knowledge Base articles
- Maintaining contact with customers throughout the ticket life cycle
- To identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

**What should you have**:

- University degree in Economics, Finance or equivalent work experience desired.
- English and Swedish language domain is mandatory.
- 3+ years of experience in Customer Service role, preferably in the Financial Services or Software industry.
- Strong problem solving skills.
- Client focus, interpersonal skills and ability to network.
- Proactivity and Continuous Improvement mindset.
- Maintains highest level of technical skill in field of expertise.
- This position requires a high degree of discretion and judgement.
- Experience with Contact Center solutions
- Passion for learning new things every day and a continuous improvement mindset

**What we offer**:

- Opportunity to be part of something special, Global Shares is growing fast, and we want you to be part of our journey
- Competitive salary
- Employee Assistance Programme
- Benefits
- Opportunity to travel and work in our global offices if desired

**What our interview process is like**:
Step 1After you apply, a recruiter may reach out to you for an introductory call

Step 2If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3If you continue through the process, you will interview 1-2 times virtually

We are committed to an inclusive and diverse Global Shares. Global Shares is an equal opportunity employer.

  • Swedish Speaking Customer Advisor Agent In Lisbon

    2 semanas atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a Swedish-speaking Customer Service Agent in Lisbon, Portugal.As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our Swedish-speaking customers.You will be responsible for addressing customer inquiries and resolving issues...

  • Swedish Speaking Customer Advisor Agent In Lisbon

    2 meses atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a Swedish-speaking Customer Service Agent in Lisbon, Portugal. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our Swedish-speaking customers. You will be responsible for addressing customer inquiries and resolving...

  • Swedish, Danish or Norwegian Speaking Customer

    2 meses atrás

    Lisboa, Portugal timeframe Tempo inteiro

    **We are looking for Swedish, Danish or Norwegian speaking Customer Service Agent to join our team in Portugal!** **Your duties**: - Multi-channel customer support for an international fashion brand - Documentation of customer concerns - Providing price and product information - Processing customer complaints and troubleshooting - Maintain customer...

  • Swedish Games Tester

    2 meses atrás

    Lisboa, Portugal Universally Speaking Tempo inteiro

    **Our Vision**: A world-class partner to the games industry, trusted to deliver the highest quality services with passion, expertise and agility **Our Purpose**: To serve our partners by enhancing the experience of gamers across the world through our passionate and expert team **Our Values**: Quality, Passion, Agility, Customer Intimacy, Teamwork **Love...

  • Swedish-speaking Fraud Prevention or Back-office

    Há 6 dias

    Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Swedish-speaking Fraud Prevention or Back-Office Support Agent in Lisbon, remote and hybrid options **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 36599 **Contact Name** Viktor Söderström **Job description**: **Are you a motivated and enthusiastic native Swedish speaker looking for an international challenge? Do...

  • Swedish Speaking Sales And Service Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Swedish speaking Sales and Service Advisor Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Swedish speakers with a good command of English who would like to work in an international environment. This position will be for our client – a global outsourcing partner - and is based in their offices in the...

  • Swedish Speaking Customer Support Agent

    2 semanas atrás

    Lisboa, Portugal speakit Tempo inteiro

    To support us on our mission, we are looking for talented and highly ambitious Customer Support Agents. In this role, you are responsible for providing quick and competent assistance for our customers. You must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help...

  • Swedish Speaking Recruiter

    1 semana atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Hej Are you a Swedish speaker on the lookout for an exciting new opportunity? Good news - we're hiring We're Patrique Mercier Recruitment, an international leader in the Human Resources industry, and we're searching for a home-based Swedish Speaking Recruiter to join our fantastic team.Role DescriptionAs our new Swedish Speaking Recruiter, you'll be...

  • Content Associate

    3 semanas atrás

    Lisboa, Portugal Recruitment Direct Ltd Tempo inteiro

    **Content Associate - Swedish Speaking** **Lisbon, Portugal** Office based €1550-1600 per month + meal allowance + benefits. Our client is recruiting for Office based Swedish Speaking Content Associate to work onsite at the offices in Lisbon. This is a Monday to Friday role. **Job Summary**: The Content Associate undertakes labelling comments and...

  • Swedish Customer Service Agent

    1 semana atrás

    Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    Your Role & ResponsibilitiesWe are searching for a Service Desk Agent Swedish Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry. As a Service Desk Agent with HCL Technologies, you will be the first point of contact for...

  • French-Speaking Customer Service Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal BFV Service GmbH Tempo inteiro

    Workster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for the world's largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer...

  • Swedish Speaking Sales And Service Advisor

    2 meses atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Swedish speaking Sales and Service Advisor Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Swedish speakers with a good command of English who would like to work in an international environment.  This position will be for our client – a global outsourcing partner - and is based in their offices in the...

  • Swedish Speaking Sales And Service Advisor

    2 semanas atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Swedish speaking Sales and Service Advisor Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Swedish speakers with a good command of English who would like to work in an international environment.  This position will be for our client – a global outsourcing partner - and is based in their offices in the...

  • Swedish Customer Service Agent

    2 semanas atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Your Role & Responsibilities** We are searching for a Service Desk Agent Swedish Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry. As a Service Desk Agent with HCL Technologies, you will be the first point of contact...

  • Swedish Speaking Recruiter

    1 semana atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Swedish Speaking Recruiter - Work RemoteHey there, you Yes, you Fancy a career that lets you work from anywhere in the world? Well, your time has come Patrique Mercier Recruitment is on the lookout for a Swedish speaking recruiter. But we're not just any recruitment agency. We're all about connecting top talent with thrilling career opportunities all over...

  • Swedish Speaking Recruiter

    1 semana atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Hej Are you a people person? Do you speak Swedish? Great, because we have an amazing opportunity for you Patrique Mercier Recruitment is on the hunt for a Swedish Speaking Recruiter to join our global team. And the best part? You can work from anywhere in the worldRole DescriptionAs a Swedish Speaking Recruiter, your role will be to connect with potential...

  • Swedish Speaking Recruiter

    1 semana atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Hej Yes, we mean you Patrique Mercier Recruitment is on the hunt for a fabulous Swedish Speaking Recruiter to join our fantastic team. This is a golden opportunity for anyone ready to kick-start their career in the Human Resources industry. And the best part? You can do this job from anywhere in the worldRole DescriptionAs a Swedish Speaking Recruiter, your...

  • Swedish Speaking Technical Support

    2 meses atrás

    Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Hej där! Are you fluent in Swedish and have a knack for solving tech hiccups? We're searching for a Swedish Speaking Technical Support to join our remote team. This is an entry-level role, so you don't need any experience to apply, plus we'll provide you with fully paid training. Your daily duties will involve: - Assisting customers with their technical...

  • Swedish Speaking Technical Support

    Há 13 horas

    Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Hej där! Are you fluent in Swedish and have a knack for solving tech hiccups? We're searching for a Swedish Speaking Technical Support to join our remote team. This is an entry-level role, so you don't need any experience to apply, plus we'll provide you with fully paid training. Your daily duties will involve: - Assisting customers with their technical...

  • Swedish Speaking Recruiter

    1 semana atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Hey thereWe're on the hunt for a super cool Swedish Speaking Recruiter to join our small but mighty team at Patrique Mercier Recruitment.This is a fantastic opportunity to dive head-first into the exciting world of human resources, and the best part?No previous experience necessaryRole Description As a Swedish Speaking Recruiter, you'll be the first point of...