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Italian Customer Service Order Management
3 meses atrás
Atlean World is recruiting an Italian customer Service Order Managemen to work in Lisbon, Portugal.
**The Job**:
- Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
- Ensure record accuracy by maintaining data integrity during the order entry
- process
- Handle order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
- Collaborate and coordinate cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information
**Experience/Education**
- Minimum 2 year of experience in a customer service role
- Proven track record driving process improvement initiatives
**Requieremnts**
- Work permit in the form of a card or Eu citizenship
- Live in Lisbon
- Proficiency in Italian C1/C2 and English (B2)
- Experience working with ERP systems: Oracle, Agile and Salesforce preferred
- Excellent problem-solving skills and mathematical reasoning
- Ability to analyze data to identify trends and root cause issues
- Ability to adapt in a dynamic work environment and make independent decisions
- Basic Excel Skills
**Benefits**:
Health insurance
Prescription, Dental and Vision coverage
Variable bonuses
Application Question(s):
- Do you have a B2 or C1 level in English?
- How many years do you have experience in Customer support?
- Are you currently living In lisbon ?
- Do you have a work permit in the form of a card or Eu citizenship?
- Do you have experience working with ERP systems: Oracle, Agile and Salesforce?
- Are you Fluent/Native in Italian? (C1/C2 level)
Application Deadline: 05/04/2024
