Application Support

6 meses atrás


Porto, Portugal Winning Tempo inteiro

Na WINNING CONSULTING procuramos um **Application Support**,** para se juntar à nossa equipa de consultoria num projeto na área da Banca, residente na zona do Porto/Lisboa - Híbrido.

**TAREFAS/FUNÇÕES**
- Monitorização e controlo funcional das aplicações internas (apoio funcional de nível 1);
- Gestão de incidentes, problemas, pedidos e alterações, bem como assistência aos utilizadores finais internos;
- Resolução de questões dos utilizadores finais relativamente aos sistemas suportados;
- Assegurar que a análise da causa raiz foi encontrada e que foram implementadas soluções para evitar a repetição da ocorrência;
- Manutenção e melhoria dos processos atuais;
- Acompanhamento de plataformas funcionais, implementação de novos processos e características;
- Documentação sobre novas características funcionais, bem como, das soluções para problemas comuns.

**Requisitos**:

- Experiência prévia mínima de **4** **anos** a desempenhar funções de **Suporte Aplicacional**;
- Experiência com SQL, Oracle e ITIL;
- Conhecimentos na área de Mercados Financeiros;
- Boas capacidades de comunicação, colaboração, proatividade e trabalho em equipa;
- Idiomas**:Inglês avançado **(conforto a falar, ler e escrever em Inglês).

**Quem Somos?**

A Winning Consulting é uma empresa de consultoria que oferece serviços de consultadoria, formação, recrutamento e investigação. Apoiamos os nossos clientes na procura de soluções inovadoras e sustentáveis, desde a aplicação do conhecimento científico na resolução de problemas complexos de gestão até à transformação digital e tecnológica das organizações.

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