Workforce Administration Analyst German Speaker

7 meses atrás

Lisboa, Portugal ConvaTec Tempo inteiro

About us:
Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Workforce Administration Analyst, and you’ll do the same.

This role in Workforce Administration Service Delivery team is based in one of our global service delivery centres in Malaysia and has been created to deliver Workforce Administration services to the Convatec enterprise as part of an international team of delivery experts. Workforce Administration Analyst will be responsible for the successful delivery of Workforce Administration services and have the opportunity to play a role in defining, improving, and supporting our new HR Operating Model.

**Key responsibilities in your role include**:

- Analyzing company's Workforce administration processes, user feedback to identify opportunities for efficiency and simplification
- Actively providing advice on and implementing opportunities for constant simplification and efficiency of Workforce Administration processes and organizational management
- Supporting colleagues in both HR and beyond on new starter, mover, and leaver processes in compliance with the requirements and applicable legislation
- Supporting the build of our new Workforce Administration processes as part of a shared service including optimisations to continuously improve our offering
- Ensuring service delivery according to the needs for any mass changes related to Workforce Administration
- Support and participate in the drive for continuous improvement for the Workforce Administration processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary
- Participate in and support a culture of customer centricity and continuous improvement for Workforce administration processes to simplify the current processes and optimise our colleagues’ experience of the service you provide

**Other activities in this role include**:
**Analysing and maintaining Workforce Administration processes**:

- Supporting the build of Workforce Administration detailed processes (Local Work Instructions and knowledge transfer)
- Providing training to new users when necessary
- Support the alignment of global Workforce Administration processes with revised arrangements as part of transition to new services
- Participating in stabilizing the Workforce Administration service once live
- Supporting the take-on of Workforce Administration activities that are suitable for delivery in a shared services environment
- Supporting Workforce Administration queries and requests as they arise, finding solutions where needed

**Service Delivery and Continuous Improvement**:

- Deliver high quality Workforce Administration services in a reliable, consistent, and compliant manner
- Along with the wider HR team, improve our knowledge bases to support the development of shared services
- Ensure that Workforce Administration services are delivered in a control-compliant way
- Provide and improve reporting in line with needs related to Workforce Administration processes
- Support ad-hoc report requests in accordance with relevant service measures
- Shape the build of our new Workforce Administration processes as part of a shared service including optimizations to continuously improve our offering
- Participate in our induction program for new team members, provide feedback on the induction process and share ideas and feedback for improvement.

**Who you will be working with**:

- Workforce administration Service Delivery Team, HR IS team, Regional People Partners, Analytics People Partner, HR Business partners, Service Delivery Team Leads, Managers, IT provisioning and access team, Finance T&E team
- 3-5 years of experience in customer-facing Workforce Administration and Service Delivery role, ideally within a Shared Services environment
- Experience in organisational management in international company desirable
- Experience in continuous improvement initiatives
- Excellent computer skills (MS 365, MS teams)
- Good communication skills, ability to adapt to different styles and at different levels
- Ability to simplify and analytical thinking are critical to success in this role
- Strong analytical mindset and customer focus
- Ability to deal with ambiguity and change
- Proactivity and an “own it” mindset
- Experience in reporting desirable
- Ability to demonstrate an appreciation and understanding of cultural differences

**Language skills required**:

- Good written and spoken English and German is essential (speak, read, write)

**Working conditions**
- We support a hybrid working approach and you will be working 1 day/week in our office.
- As you will be supporting markets in multiple time zones, some flexibility around working hours will be needed.

Our progress will give you countless opportunities to move forwar

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