Technical Communication Specialist

3 semanas atrás

Aveiro, Portugal NOKIA Tempo inteiro

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Your home team will be the local Business Applications Technical Communication team consisting of a group of senior technical communication experts. Our team works in agile mode in intense collaboration within the product R&D teams. Our source format is DITA XML, and we use the software development SCM tools (Git) for source file versioning and branching. We deliver HTML documentation embedded in the product.

**As part of our team, you will**:

- Cooperate with R&D teams in alignment with software development mode, to plan, design, write and update your documents in compliance with the Nokia tools, processes and quality standards
- Handle post-delivery defects according to required processes and standards
- Develop and design user assistance to support and guide the users in completing their goals and to help them use the product(s) efficiently
- Familiarize yourself and use the Nokia product(s) to understand the users’ need for customer documentation in the product context
- Work with other technical writers, software developers, documentation technology experts, marketing, product verification, and training teams to complete and improve the documents
- Publish the documents for internal and external customers according to the Nokia process standards

**Your skills and experience**
- You have a Degree (BSc/MSc) in the area of English language, communications, computer science, information technology or telecommunications (or an equivalent qualification)
- You have excellent English language skills, both verbal and written
- You have a proactive, can-do attitude; a self-motivated personality and innovative spirit; and the ability to cope with tight deadlines
- You have efficient communication and information gathering skills
- You are comfortable with using Microsoft Office and commonly used software and Technical Communications tools
- You have a flexible attitude and the ability to adapt quickly to different projects and tasks

You have a head start if:

- You have experience in creating technical documentation for customers
- You have a basic understanding of telecommunication and software industry
- You are familiar with web technologies and scripting languages
- You have knowledge of JIRA,Git and Confluence
- You have knowledge of DITA Open Toolkit production and publishing

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer.**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

**#LI-Hybrid

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