Network and Security
6 meses atrás
Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services enabling them to create world-class experiences for their clients. We are dedicated to innovating the way organizations integrate IT with their business, providing organizations with live actionable insights to help them succeed. Our partners receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
About the role
The Global Intelligence Response Center Team Lead represents and supervises the operations back end of Jolera and is key to delivering best in class resolutions for our customers and their employees/members.
The role will encompass the following responsibilities:
- Ensure that all alerts are handled in a timely manner by the GIRC team.
- Monitor key performance indicators and perform proactive actions to ensure adequate service level.
- Supervise a team of professionals
- Ensure all inbound requests are responded to and dealt with as per Jolera standards & processes and specific customer requirements.
- Ensure that SLAs are being met for responsiveness and resolution on tickets.
- Confirm all issues and requests are captured via the ticketing system to Jolera standards of detail and quality.
- Ensure knowledge transfer of multiple systems and processes to enable team to troubleshoot problems.
- Ensure active monitoring of all customer systems and services; including heightened responsiveness to issues identified.
- Ensure that a statistically valid sample size of customer interactions is monitored, and quality assessed.
- Ensure that the team members are provided with regular feedback.
- Location: Lagoa, São Miguel Island, Açores
Who You Are
- Previous leadership experience working in a technology/systems department directly supporting customers.
- Desirable CompTIA Security+ and CompTIA Network+ certifications (or equivalent).
- Certification and/or equivalent demonstrated experience with MS solutions stack.
- Desired knowledge in network troubleshooting, information security incident handling and ICT monitoring.
- Strong overall communication skills and ability to communicate technical concepts and issues to non-technical individuals.
- Leadership skills
- Availability to work in rotational shifts round the clock (24/7)
-
Network Security Architect
7 meses atrás
Porto, Portugal Caixa Mágica Software Tempo inteiro**Overview**: We are currently seeking an experienced Network Security Architect to join our team. The Network Security Architect will be responsible for designing, implementing, and maintaining security measures to protect our computer networks from cyber threats, aligned with the principles of Zero-Trust design to join an important client. **What will you...
-
Network Security Architect
6 meses atrás
Porto, Portugal Grupo Data Tempo inteiroNice to meet you, weare Grupo Data! Our purpose is tosimplify our customers' lives and we do this all over the world, through our ITsolutions. We are amultinational company that actively operates in Brazil and Portugal and we'regrowing by the day! We love working withbig companies and also make them bigger! We're committed to being the change wewant to...
-
Network Security Architect
7 meses atrás
Porto, Portugal Irium Portugal Tempo inteiroAt IRIUM we want you to always chase your dreams. Here, prepare yourself to conquer your goals, while enjoying the journey. We are currently looking for **Network Security Architect** **✔ Tasks and Responsibilities Description** - Design and implement security architectures for the organization’s computer networks. - Develop and enforce security...
-
IT Network Security Lead
Há 18 horas
Porto, Portugal IWG Tempo inteiro**IT Network Security Lead**: **About the company**: IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every...
-
Network Security Architect
7 meses atrás
Porto, Portugal WIRE IT Tempo inteiro**WIRE IT** is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals. We are currently looking for a **Network Security Architect **to join our team. **Location**: Porto **Work model**: Hybrid **Required...
-
Global Network Security Architect
4 semanas atrás
Porto, Porto, Portugal Kuehne+Nagel Tempo inteiroKuehne+Nagel seeks a skilled Global Network Security Architect to join our team. With a strong focus on automation and DevOps techniques, this role will be instrumental in delivering stable and secure network services.Your Role:Develop and maintain global corporate network solutionsImplement and troubleshoot network security automation solutions focusing on...
-
Network & Security Engineer
4 semanas atrás
Porto, Portugal Dellent Consulting Tempo inteiroWe are seeking a Network & Security Engineer to join our team in Porto (hybrid model). In this project, you'll contact with the European stock market area. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities.Key Accountabilities:...
-
Network Security Engineer
4 meses atrás
Porto, Portugal Itdsportugal.Pt Todos Tempo inteiroThis is a Hybrid Porto-based opportunity.As a Network Security Engineer, you will work for our client – a leader in the financial industry, exemplifying innovation, agility, and unwavering commitment to its clients! You will be responsible for safeguarding and optimizing network infrastructure against cyber threats.Your main responsibilities:Design and...
-
Network Security Architect
7 meses atrás
Porto, Portugal Noesis Tempo inteiro**Description**: Noesis is looking for professionals with the following profile: **Tasks and Responsibilities Description**: - Design and implement security architectures for the organization’s computer networks. - Develop and enforce security policies and procedures to protect the integrity, confidentiality, and availability of information. - Conduct...
-
Domain Consultant
3 meses atrás
Porto, Portugal Palo Alto Networks Tempo inteiro**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Retail & E-commerce Network Security Architect
7 meses atrás
Porto, Portugal Devoteam Tempo inteiroAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in...
-
Porto, Porto, Portugal Kuehne+Nagel Tempo inteiro**About Kuehne + Nagel**We are a leading logistics company with a strong presence in the IT industry. Our Corporate IT Center in Tallinn, Estonia is home to over 400 IT professionals who shape the future of logistics and technology.**Job Overview**The estimated salary for this role is around €60,000 - €80,000 per year, depending on experience. As a...
-
Network Security Engineer
4 meses atrás
Porto, Portugal Vestas Tempo inteiroDo you want to shape the future of green energy?Vestas Technology & Operations > Research & Development > Communication InfrastructureThe Communication Infrastructure department is responsible for developing new solutions and improving security and functional capabilities for the standard offerings for Wind Park IT/OT network infrastructure.Our solutions are...
-
Senior IT Security Tester
6 meses atrás
Porto, Portugal mgm security partners Tempo inteiroWith our colleagues in Munich, Berlin, Dresden and Đà Nẵng (Vietnam), we maintain a** family atmosphere **in which everyone contributes their** individual strengths and interests**. **Senior IT Security Tester (M/F/d)**: We offer you the unique opportunity to be part of the development of our branch from the very beginning and to leave your mark on the...
-
Porto, Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroRandstad Ii - Prestação De Serviços, Limitada is recruiting an experienced Information Security Specialist to lead network security efforts in Porto.Key Responsibilities: Evaluate and ensure that all systems and network equipment adhere to industry best practices, organizational policies, and approved procedures. Configure, manage, and optimize...
-
Network and Security
Há 5 dias
Porto, Portugal Fyld Tempo inteiroQueres entrar em campo? A Fyld é uma consultora portuguesa especializada em serviços de TI. Entramos em campo com profissionais de alto rendimento nas mais diversas áreas tecnológicas. Inspiramo-nos por uma filosofia associada à gestão desportiva, onde procuramos retirar o máximo de rendimento de cada um dos nossos consultores. Apostamos no treino...
-
IT Network Security Automation Specialist
4 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroOverview">We are seeking an experienced IT Network Security Automation Specialist to join our global team of network security specialists in Porto, Portugal. The successful candidate will play a key role in delivering stable and secure network services.
-
Network and Systems Administrator
7 meses atrás
Porto, Portugal Near Sea Technologies Tempo inteiroWe are looking for a **Network and Systems Administrator **to join a project in the automotive sector. **Responsibilities**: - Manage and maintain the network infrastructure and computer systems; - Administer and maintain computer networks, LANs, WANs, and wireless networks; - Configure and maintain network devices such as routers, switches, and firewalls...
-
Porto, Porto, Portugal Vestas Tempo inteiroVestas is seeking an experienced Network Security Architect to join its Research & Development team in Communication Infrastructure. As a key member of our team, you will be responsible for designing and implementing secure communication infrastructure solutions that meet the highest industry standards.The ideal candidate will have a strong background in...
-
Network Security Automation Engineer
Há 1 mês
Porto, Portugal Kuehne+Nagel Tempo inteiroNetwork Security Automation Engineer (m/f/d)Porto, Porto, Portugal | Digitales und Technologie | Vollzeit | GIT2054867You'll join our global team of network security specialists, who ensure smooth IT operations by delivering stable and secure network services.Your Role We are looking for a highly skilled and motivated Network Security Automation Engineer...