IT Production Tech Lead
Há 1 mês
**Company Description**
Founded in 2015, **BPCE Infogérance & Technologies** is a subsidiary of Groupe BPCE, dedicated to **Infrastructures**, **End-User Environment**, **Security** and **Production**. Driven by **growth**, **expertise**, **transformation** and **agility**, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a **dynamic and enriching workplace** or, as we like to name it, a real **tech playground**, where you’ll be able to explore a huge tech stack.
Within the “Banking Services” Department, the CRM department (team of 7 people) is responsible for maintaining operational condition and implementing business or technical changes within the Customer Relationship Management scope.
Our end customers are Caisses d'Epargne and Banques Populaires. We work closely with the publisher BPCE SI in particular during the build phases.
It can also help define the technical components of the IS and manage changes. It provides advice, assistance, information, training and early warning on integration, and monitors progress and continuous improvement.
**Missions**:
- Ensure availability of technical resources
- Analyze and correct incidents at levels 2 and 3
- Actively participate in the production and software development processes in collaboration with the operator publishers and provide operational support to the project teams
- Implement technical solutions for incident resolution. Perform diagnostics to identify causes of malfunction, propose and implement patches and “backup” solutions.
- Analyze the operational risks and customer impacts of its area of responsibility
- Manage environments (definition of needs, validation of development and acceptance environments, monitoring)
- Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering the implementation and ensuring the required level of quality).
- Participate in defining usability requirements in their area of responsibility and, where appropriate, interface experts in other areas and manage interactions with suppliers.
- Contribute to the reliability, security and optimization of security in its area of responsibility
- Propose innovative solutions to improve the performance of its field of activity
- Ensure the right level of quality of service in accordance with the requirements of service contracts (SLAs) in their area of responsibility
Specificities of integration activities
- Participate in the design and/or choice of solutions (or software packages)
- Participate in the production of information system evolutions
- Establish operational preparation records, manufacture or upgrade components, test them individually and ensure that the results comply with technical specifications
- Integrate the solution or hardware and/or corrective maintenance into the repository and ensure the availability of components
- Actively participate in certification
In addition, for the Packaging activities
- Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the published versions, manage the repository of the platform (object and configuration reference)
In addition, for approval activities
- Ensure the approval of various software, perform acceptance, validation, installation and supply of components, and perform technical tests and acceptance.
Specificities of the support activities
- Ensure that users' IT work environment is maintained in operational condition by providing support, advice, information and training.
- Actively contribute to continuous improvement by relaying the voice of users to the relevant technical teams.
- Can contribute to the evolution of the IS by getting involved in projects that have an impact on the supported working environment.
**Qualifications** What we’re looking for**
**Qualifications and Hard Skills**:
At least 5 years of experience in the following technologies
- Linux environment;
- monitoring tools (ideally Zabbix)
- scheduling tools (ideally VTOM or Control-M)
- Adobe Campaign
- Knowledge on Mulesoft's Salesforce Customer and API Management cloud solutions would be beneficial
**Soft Skills**:
- Good level of English - minimum C1 (mandatory)
- French is a plus (B2 level)
- DevOps mindset;
- Ability to keep up with a demanding and fast-paced environment.
- Willingness to learn and evolve;
- Good communication skills;
- Ability to work in a team.
- On call required
- Ability to coordonate the technical activity of a team and report to the team leader
**Few other things you should know**:
This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.
Last but not least, we invite you to discover what a day in your like could look like:
Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day
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