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Customer Care Agent Lisboa
7 meses atrás
Lisboa
Estamos a recrutar um Customer Care Agent para reforçar o nosso departamento de Customer Care garantindo o melhor acompanhamento aos nossos alunos.
- **Departamento**: WSE - Lisboa
Estamos a recrutar um Customer Care Agent para reforçar o nosso departamento de Customer Care garantindo o melhor acompanhamento aos nossos alunos.
**Responsabilidades**:
- Apoio pós-venda de forma a criar programa de motivação e fidelização dos clientes;
- Apoio e acompanhamento na integração dos novos alunos;
- Avaliação do Progresso dos alunos e Satisfação dos alunos;
- Gestão de reclamações e pedidos para marcação de aulas;
- Trabalho administrativo e de apoio aos cursos.
**Perfil do Candidato**:
- Fluente em Inglês e Português;
- Excelente capacidade de comunicação oral e escrita;
- Forte vocação para trabalho no sector de serviços e com público;
- Forte capacidade para trabalhar em equipa e por objetivos;
- Dinamismo e capacidade de organização;
- Experiência de informática na ótica do utilizador e experiência em áreas de gestão de clientes será uma mais valia;
- Experiência no contacto telefónico.
**Oferecemos**:
- Integração numa equipa jovem e dinâmica, orientada para o sucesso e superação de objectivos;
- Programa de formação inicial e formação continua;
- Contrato de trabalho com remuneração base e variáveis;
- Curso de formação de inglês e certificado.
