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Technical Service Representative

4 meses atrás

Santarém, Portugal Xerox Tempo inteiro

City- Santarém- State/Province- Santarém- Country- Portugal- Department- Technical Customer Services- Date- Monday, June 12, 2023- Working time- Full-time- Ref#- 20030340- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level**Description & Requirement**:
**About Xerox Holdings Corporation**Primary Responsibilities**
- Perform routine services to ensure equipment availability to client site users.
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
- Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end user knowledge of equipment functionality
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

**Education Level**:
Specialized courses and recognized in Electricity and Electronic (Example: recognized certification, diploma, etc.) or higher education (degree / Bachelor) in Electronic, Telecommunications.

English B1: Listening, writing and speaking.

**Skills, knowledge and abilities**:

- Successful prior experience delivering services to an on-site client environment demonstrating superior customer service skills. (minimum)
- Previous field technician or electrical/mechanical repair experience. (preferred)
- Effective interpersonal skill & behaviors with the ability to interact with a diverse client population. (Minimum)
- Demonstrated capability in the maintenance and repair of electronic / electrical / mechanical printing or computer equipment.
- Effective organizational skills.
- Basic understanding of network printing, job creation, and submission.
- Ability to manage multiple tasks.
- Ability to lift and move up to 23 k

Presencial- # LI-MF1