Senior Production Process Specialist

2 semanas atrás

Porto, Portugal FARFETCH Tempo inteiro

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

**CREATIVE OPERATIONS**

We're a creative family, building copy, data and visual assets for each corner of the FARFETCH Ecommerce Platform. We are dedicated to providing gold standard imagery, content and production services for our partners and creating an engaging on-site experience for our customers.

**PORTO**

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break

**THE ROLE**

Reporting to the Production Process Manager you will be part of a team ensuring that processes run smoothly and efficiently. It involves tracking and reporting on how well things are going, working with production teams to fix any issues that come up, and finding ways to make processes better. You'll be responsible for developing and implementing plans to fix problems, analyzing what's causing those problems, and leading teams to make improvements. You'll also be in charge of creating and maintaining documentation for how processes should be done, training the trainers, others on those ways of working, and continuously looking for ways to make things run even better. Along the way, you'll need to build relationships with different people involved in the process and make sure everyone is on the same page. If issues do come up, you'll be the one responsible for finding a solution and making sure everything is resolved quickly and effectively.

WHAT YOU'LL DO
- Focus on tracking and reporting KPIs related to process quality, efficiency, and cost;
- Conduct root cause analysis to identify the underlying causes of process problems and implement solutions to prevent their recurrence;
- Focus on building incremental deliveries to reduce the resolution time and ensure proper follow-up for long term actions;
- Lead or participate in cross-functional teams to identify, plan, and implement process improvements;
- Develop and maintain standard operating procedures (SOPs) for process operations;
- Train production Trainers on process procedures and spread best practices through the different business units;
- Continuously monitor and evaluate process performance to identify opportunities for optimization and improvement;
- Build strong relationships with stakeholders to foster open communication and gain buy-in for proposed process improvements;
- Conduct regular reviews of the process roadmap with stakeholders to ensure that it remains relevant and aligned with their evolving needs;
- Support the roll-out of Creative Operations Everyday Evolution Model ( our CI Model) and best practices;
- Ensure effective issue resolution: Drive timely resolution of process and service delivery issues, disputes and escalations and drive incidents, root cause analysis and remediation processes and actions.

WHO YOU ARE
- Degree in Engineering, preferably in Industrial Engineering, or a related field;
- At least 5 years of experience in an industrial production environment, preferably in a process engineering role;
- Strong knowledge of process engineering principles and methodologies and experience in continuous improvement methodologies, such as Lean Six Sigma and Kaizen;
- Business acumen to understand the impact of process improvements on key performance indicators (KPIs) and business outcomes;
- Fluent communication skills in English are mandatory;
- Ability to stay focused, prioritise tasks, and manage time effectively with low supervision;
- Willingness to take on new challenges and opportunities by thinking outside the box, generate new ideas, and find innovative solutions to complex problems;
- Ability to clearly and effectively communicate ideas, information, and feedback with colleagues, stakeholders, and team members.

REWARDS & BENEFITS
- Be part of an energetic and inclusive team;
- Work in a growing company with an international positioning.

EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis

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