Customer Advisor for An Insurance Company

1 semana atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Why join us**

Are you interested in working for one of the world’s largest property & casualty insurers with excellent employee benefits and offices in 54 countries?

We are looking for Customer Support to contribute to an exciting project. Our client is a Masterpiece Policy for Homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you

**Your mission at Webhelp**

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of insurance products.

You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service.

**What you will be doing at Webhelp**

As a Customer Experience Advisor with English, you will:

- Review requests, make appropriate decisions, and process accordingly
- Demonstrate the ability to analyze information and solve problems
- Indexation & electronic archiving in our document management tool.
- Work on continuous improvement for customer satisfaction

**What we are looking for**

As a **Customer Experience Advisor** for the world’s largest publicly traded property and casualty insurer, you will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

**We’ll be a great match if you**:

- Are native or proficient in **English (C2)**
- Have previous customer experience is a plus
- Have excellent verbal and writing skills coupled with a formal and diplomatic stance
- Are proactive, self-motivated, and a great team player
- Are non-EU residents, it is mandatory to have a valid work permit.

You appreciate our values of **recognition, integrity, unity, commitment**, and you are eager to create the **"wow"** too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

**What we offer**
- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Monthly Performance Bonus
- Health insurance with a dental plan (after 6 months of the contract)
- Relocation package: shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

**Who we are**

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us in Lisbon

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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