L1 Helpdesk

Há 1 mês

Lisboa, Portugal HAYS Tempo inteiro

L1 Helpdesk Office 365
The company where you will be working
You will be a part of the Hays tech team working on a the GBS of a major Portuguese conglomerate, impacting directly on the results of the core business

Your Tasks

**As an L1 Helpdesk, your responsibilities will include**:
Logging, tracking, and managing incidents and service requests using the service desk tool.
Escalating issues to the L2 and L3 support teams when necessary.
Ensuring timely resolution of issues and providing regular updates to the end-users.
Assisting in the maintenance and management of the Office 365 environment.

What you\'ll need to succeed

1-2 years of experience in a helpdesk support role.
Knowledge of Windows operating systems.
Excellent problem-solving and analytical skills.
Ability to work under pressure and meet deadlines.
Excellent communication and interpersonal skills.
Fluency in Portuguese and English.
Driving License

What Hays can offer you

Hays offers a competitive salary, benefits package, and opportunities for career growth. If you are passionate about providing excellent customer service and have the required skills and experience, we encourage you to apply.

Next Steps
If this is not quite what you are looking for, please contact us to discuss other career opportunities, always in the strictest confidence.
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