Content Moderator

2 semanas atrás

Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a German speaking Content Moderator for their Lisbon office.

Position: Content Moderator

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary + bonus.

**DUTIES AND RESPONSIBILITIES:
- Maintain an expert knowledge of our filters, along with the tools you will use to fine-tune them
- Respond to filter-associated problems, questions, and necessary changes on a day-to-day basis
- Continually QA, calibrate, and hone our filters by observing trends and analysing false positives/negatives
- Maintain a strong understanding of the company's Community and Safety Policy guidelines
- Maintain a deep, active, and dynamic knowledge of the German market's pop culture, current affairs, and online vernacular
- Support the moderators of your local office/German market
- Spend ample time working in moderation queues and maintain confidence among your market team(s) as their authority for language moderation
- Provide your market team(s) with tangible pop culture & current affairs material
- Conduct frequent workshops to local agents on pop culture & current affairs
- Maintain pop culture & current affairs guidelines for the German market
- Support broader Trust & Safety projects.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (B2 level minimum)
- Post-secondary education in language or cultural studies is a major asset
- Experience in working with online/gaming communities, either professionally or as a hobby
- A love for the written word and an interest in its constantly evolving popular expression is a plus. The more languages spoken, written, or read, the better
- Excellent grasp of online communication
- Demonstrable understanding of current affairs and pop culture within the German market
- You will be required to undergo a criminal record check (paid for by the company). Applicants with a criminal record related to sexual misconduct, hate crimes, or harm to a minor will not be able to work on this team
- Ability to work with issues and content concerning self-harm, harm to others, sexual abuse, hate.
- Available to work weekends.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.

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