Business Analyst
5 meses atrás
The **Consumer Business Analyst **is responsible to understand the business processes and, through data insights, being able to develop, recommend and support solutions aligned with the Projects being delivered or any other action within the scope. Success requires a combination of strong qualitative and quantitative analytical skills, technical competency, and the ability to lead and influence across regional and functional groups.
- **Analytics & Insights**:Proactive use of analytics to identify insights to drive Business Requirements, Project Delivery support as well improvements across the areas within the scope as well technologies being used.
- **Project Delivery**:Leads / Support solution design & delivery, following the best practice in Operations area.
- **Driving Best Practice Analysis**:Drive best practice with key solutions used (e.g. Nice CX One, CRM, Online Portals, GenAI, etc)
**Key Responsibilities**:
**Analytics & Insights**
- Ability to analyse ongoing performance data to assess trends, compare actuals against targets, and identify issues / areas of opportunity.
- Ability to design and setup process performance metrics across various Insurance functions, operating models, and distribution platforms.
**Project Delivery**
- Leads / participates in solution design with cross-functional teams and implements business process innovation to effect change across the business to improve the overall effectiveness and efficiency of our operations.
- Manages and supports program effort in alignment with program scope and escalates issues where applicable.
- Manages program documentation, including project plans and status reporting.
**Drive Best Practice in Consumer Business leveraging core Consumer tools - Project support as well BAU**
- Analyse and understand business / operational situations and make improvement recommendations, such as process improvement, performance metrics, retention, and service improvements.
- Leads / facilitates sessions independently around operational assessment, process improvement, process analysis and redesign, and business transformation initiatives.
- Gather business end-user requirements, document identified requirements (e.g., process maps, high level use cases, reporting metrics, etc.)
- Ability to deep dive and recommend process and operational performance metrics including minimum and expected service level standards.
- Work with local teams to develop Chubb’s bench strength in the country / TPA through 1:1 training sessions, development of standards and the sharing of best practice.
**Other**
- Undertake other business analysis/process improvements as assigned from time to time.
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