Customer Service

4 semanas atrás

Lisboa, Portugal Global Shares Tempo inteiro

**Who We Are**:
Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares’ employee ownership solutions Global Shares, a J.P. Morgan company, is a leading cloud-based share plan management software provider. Global Shares’ employee ownership solutions cover the entire company lifecycle and cater to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-ups to mature multinational public corporations.

Global Shares has nearly $200 billion in assets under administration across 650,000 corporate employee participants. It operates with an experienced team of more than 700 employees headquartered in Cork, Ireland, and 16 further locations globally.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.

**What We Value**:
The combination of Global Shares and J.P. Morgan provides new, innovative capabilities to private and public companies globally and helps their employees manage their wealth. Global Shares delivers unmatched simplicity, agility & value through our key values:
**People**:

- We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients’ needs.

**Bravery**:

- We dare to do things differently. We provide best service and technology through innovation, creativity and high performance. We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.

**Global**:

- We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team. We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.

**Integrity
- **We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture

**Service**:

- We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.

**Why we need you**:
We are further expanding our Service Desk Team and are looking for self-driven, customer focused, Customer Service agent to join us to drive operational excellence. This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritization, and resolution of customer and participant service requests, ensuring that the highest quality of customer service experiences are delivered and that Global Shares processes are followed. Responsibilities also include managing the efficient flow of contact volume through multiple inbound channels, ensuring work is distributed and completed in a timely fashion.

**What you will do**:
To fit this role, you will be highly motivated, able to work independently and revel in problem-solving and looking for new solutions.
- Escalating unresolved issues to 2nd and 3rd line support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users
- Contribution to Knowledge Base articles
- Maintaining contact with customers throughout the ticket life cycle
- To identify and recommend areas for improvement within the Customer Service function that support and add value to business activities.

**What should you have**:

- English language domain is mandatory.
- Other Languages: German, both written and spoken is a plus
- University degree in Business Administration, Economics, Finance or equivalent work experience - preferred but not mandatory
- 3+ years of experience within a Customer Service role, preferably in the Financial Services (bank, fintech or similar) or Software industry
- Excellent customer service skills and telephone etiquette.
- Strong problem-solving skills.
- Troubleshooting and multi-tasking skills
- Client focus, interpersonal and ability to network
- This position requires a high degree of discretion and judgement.

**What we offer**:
Across JPMorgan Chase, we serve millions of customers and many of the world’s most prominent corporate, institutional and government clients. Our mission is to build a stronger, more equitable economy, and we strive to make a positive impact everyday with our customers in their communities. We’re proud of our reputation as one of the world’s most admired companies and we know that it’s our people who make us successful. We are committed to a diverse and inclusive workplace where our employees are welcom

  • Customer Service Agent

    Há 2 dias

    Lisboa, Portugal Customer Service Central Europe Aut Tempo inteiro

    Entain  is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector.With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously to...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal BFV Service GmbH Tempo inteiro

    Position:German Customer Service Representative Location:Lisbon, Portugal Work model:On-site Employment type:Full-time Remuneration:Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your knowledge continuously to...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service Representative Location: Lisbon, Portugal Work model: On-site Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop...

  • French-Speaking Customer Service Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal BFV Service GmbH Tempo inteiro

    Workster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for the world's largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your...

  • Customer Service Operations Supervisor

    1 semana atrás

    Lisboa, Lisboa, Portugal UNITED PARCEL SERVICE Tempo inteiro

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service W/ Native Level of German, French

    2 meses atrás

    Lisboa, Portugal Customer Management Resourcing Group Tempo inteiro

    **Sou uma empresa**:Customer Management Resourcing Group **Requisitos** :

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service Representative Location: Lisbon, Portugal Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously to...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your knowledge continuously to...

  • Italian Customer Service Representative In Lisbon

    Há 3 dias

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALIAbout Lisbon:Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches...

  • Italian Customer Service Representative In Lisbon

    Há 3 dias

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALIAbout Lisbon:Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches...

  • Italian Customer Service Representative In Lisbon

    Há 3 dias

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALI About Lisbon: Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful...

  • Czech Customer Service Representative In Lisbon

    Há 3 dias

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALI - (ARC) About LisbonLisbon is Portugal's hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city's pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a string...

  • French Customer Service Representative In Lisbon

    Há 3 dias

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALI - (ARC) About LisbonLisbon is Portugal's hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city's pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a string...

  • French Customer Service Representative In Lisbon

    Há 3 dias

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALI - (ARC)About LisbonLisbon is Portugal's hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city's pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a string of...