Campaign Factory Lead Specialist

Há 2 dias

LindaaVelha, Portugal Nestle Tempo inteiro

**Position Snapshot**

Location: Lisbon, Portugal
Company: Nestlé Business Services
Full-time

**Position Summary**

**The main purpose **of the
**Campaign Factory Lead Specialist **is to be responsible for
**leading a team of Campaign Specialists **in the Campaign Factory within Nestlé Business Services (NBS) and in direct collaboration with relevant stakeholders. Manages campaign operations, team capacity and campaign request allocation for a specific service line. Drives towards excellence in Digital and Social Media (DSM) by ensuring Global Standards are implemented and business/internal controls are in place. Monitors the efficiency of the operations and coordinates execution of Lean/Continuous Improvement initiatives. Ensure Total Service Quality levels to the Stakeholders, adhering to End to End (E2E) standardization.

**A day in the life of...**
- Work on implementation of Campaign Factory's plans and objectives, in line with DSM and NBS strategies.
- Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI's).
- Manage team's operational capacity and Campaign request allocation.
- Drive action plans to correct deviations in services and ensure process improvement.
- Identify and leads the resolution of the issues in team that affects the performance or services given.
- Perform periodic operational reviews with and reports for service Supervisor/ DSM Lead.
- Perform Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible.
- Responsible for issue escalation to Supervisor.
- Promote and support NCE Mindset among the Team.
- Ensure compliance with Nestle standards including effective management of SODs, updated standard routines, documentation of previous audit points, adherence to CBP (Control Best Practices).
- Ensure Global and E2E compliance for activities performed in team.
- Leads the team in establishing and accomplishing objectives as aligned with the stream priorities. Evaluates team performance and conducts regular appraisals.
- Ensures appropriate controls and audits are in place and carried out as agreed.

**What will make you successful**
- Knowledge of Microsoft Office programs.
- Demonstrated experience dealing with various stakeholders/clients.
- Strong written and verbal English communication skills.
- People oriented. Previous experience in leading people/teams is a plus.
- Developed project management skills.
- Demonstrated ability to drive continuous improvement.

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