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Rececionista German Speaker
Há 1 mês
**Sou uma empresa**:Vila Vita Parc Resort & Spa
O Rececionista contribui para que os clientes tenham uma excelente experiência no hotel, através do acolhimento, aconselhamento, acompanhamento e apoio, desde a chegada ao resort até à saída, garantindo sempre uma oferta de serviços altamente interessante e diferenciadora.
**Requisitos** : Nesta função irá desempenhar: - Funções que contribuam para que os clientes tenham uma excelente experiência no hotel, através do aconselhamento, acompanhamento e apoio, desde a chegada ao resort até à saída;
- Apresentação e aconselhamento ao cliente acerca da vasta oferta de serviços altamente interessantes e diferenciadores;
- Preparação das chegadas do dia;
- Atendimento telefónico;
- Passagem de turno;
- Controlo das chaves mestras do resort, viaturas e cofres;
- Elaboração do “check out control list” do dia seguinte;
- Execução check outs e check ins de hóspedes e agências;
- Lançamento e controlo comprovantes;
- Tratamento e arquivo de documentos;
- Elaboração da folha informativa diária dos restaurantes em funcionamento;
- Fecho de caixa;
- Receção dos fechos POS dos outlets;
- Elaboração das estatísticas de alojamentos;
- Experiência como Rececionista em Hotéis de 5 estrelas e/ou em unidades LHW;
- Conhecimentos no Software “Opera”;
- Forte gosto pelo contacto com o público;
- Boa capacidade de comunicação;
- Capacidade de coordenação e organização;
- Boa apresentação e simpatia;
- Fluência na Língua Inglesa;
- Conhecimentos básico de faturação.
