Customer Success

2 meses atrás


Maia, Portugal Nonius Tempo inteiro

-MAIA, Portugal

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

**Job Description**:
We are seeking a Customer Success | Area Manager to be part of our Cloudscreens business unit. You will be responsible to manage the day-to-day tasks of the Customer Success Team.

This position is based in the city of Maia in Portugal.

Key Responsibilities and Objectives
- Develop and manage customer satisfaction, relationships and communications;
- Manage and supervise Team Internal communications with other units and departments;
- Manage team backlog workload and assigning new tasks;
- Supervise clients open incidents and manage tasks priorities;
- Ensure unit guidelines are followed by team members;
- Validate daily team tasks timetrack and suggest optimizations;
- Validate content tasks on detail, coherence and customer engagement;
- Present solutions demos driving product engagement, including contract renewal;
- Explore new opportunities to upsell and/or cross-sell to customers;
- Content creation, update and management tasks to help the Team;
- Stay up-to-date with product updates;
- Manage and support the Diretor on risis situations.

Customer Success Skills
- Assist sales teams in configuring demos and Proof of Concepts (PoCs);
- Facilitate the onboarding process for new clients on our TV, Cast and Signage platforms;
- Address product-specific installation and ongoing issues through responsive support;
- Contribute to quality assurance by identifying bugs and testing new features for developers;
- Maintain and update training materials and documentation for internal use.

Must Have
- Team management skills;
- Degree in Management, IT management or similar;
- Fluent in English (spoken and written);
- Excellent communication skills;
- Excellent problem solving skills and critical thinking;
- Excitement to emerge on the technological world, customer success and sales operations;
- Ability to work under pressure to achieve goals in a reactive environment;
- Ability to learn and understand technical products and platforms;
- Empathy towards helping customers and ability to manage the customer expectations;
- Creative, resourceful, detail-oriented and highly organised.

Nice to Have
- Fluent in French (spoken and written);
- Fluent in other languages (spoken and written);
- Working experience in a similar role;
- Working experience in a Technology company;
- Experience in Hospitality;
- Strong analytical skills.

What's great in the job?- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World

***

What We Offer

Perks

A full-time position
Attractive salary package.

Trainings

5 days / year, including.

Health Insurance

Health insurance provided.

Eat & Drink

Office with Staff kitchen with free beverages (coffee, tea,).



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