Applications & Operations Support Analyst

2 meses atrás

Lisboa, Portugal Mastercard Tempo inteiro

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Applications & Operations Support Analyst

Overview

MasterCard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.

Role
- Provides first tier technical and process support directly for inquiries for Business Operation’s platforms, to include support related to workflow, customer profiles, and record adjustments
- Leads onboarding and training to business users to help drive increased adoption of functionality and productivity tools
- Under general supervision, supports investigation and resolution of issues, concerns and requests
- Conducts periodic Quality Control checks and Data Audits
- Supports the Business Operations Solutions team in the daily management and maintenance of the operational systems used across Advisors
- Supports platform maintenance and enhancements as defined in the operations roadmap for integration and improvements

All About You
- BS/BA degree or combination of experience and formal education
- Experience contributing to the delivery of accurate and timely resolutions to inquires under direct guidance
- Demonstrates strong knowledge of customer service standards, processes and tools
- Demonstrates ability to contribute to support projects/inquiries
- Strong verbal and written communication skills
- Advanced software skills; proficient in Salesforce, Microsoft Word, Excel and PowerPoint (must)
- Proven team player with excellent interpersonal skills
- Detailed driven and results oriented
- Ability to work independently and maintain confidentiality
- Keen analytical and proven problem solving skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  • Applications & Operations Support Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Associate Is Business System Analyst

    1 semana atrás

    Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    .Amgen Senior Associate IS Business System Analyst - Device Operations in Lisbon, Portugal Join our team at AMGEN Capability Center Portugal, number 1 company in Best WorkplacesTM ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 300 talented people and more than 35 different nationalities, diverse...

  • Operations Analyst

    2 meses atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    Operations Analyst at APEX — Drive Strategic Insights and Operational Excellence! APEX, a pioneering investment firm at the nexus of sports, media, and entertainment, is expanding its strategic operations team and seeks a Business Operations Analyst to bring deep analytical insights and operational acumen to our Lisbon office. This role is a unique...

  • Operations Analyst, Kyc Operations

    4 semanas atrás

    Lisboa, Portugal Daolaunch Tempo inteiro

    MoonPay is looking to hire an Operations Analyst, KYC Operations to join their team. This is a full-time position that can be based in Dublin, Lisbon, or London. MoonPay - A financial technology company that builds payments infrastructure for crypto. Please let MoonPay know you found this position on Cryptocurrency Jobs as a way to support us so we can keep...

  • Operations Analyst

    4 semanas atrás

    Lisboa, Portugal Humana Portugal Tempo inteiro

    Operations Analyst at APEX — Drive Strategic Insights and Operational Excellence! APEX, a pioneering investment firm at the nexus of sports, media, and entertainment, is expanding its strategic operations team and seeks a Business Operations Analyst to bring deep analytical insights and operational acumen to our Lisbon office. This role is a unique...

  • Senior Operations Support Analyst

    2 semanas atrás

    Lisboa, Portugal VML Tempo inteiro

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Identity And Access Management Operations Analyst

    1 semana atrás

    Lisboa, Portugal Richemont Tempo inteiro

    .Identity and Access Management Operations Analyst Lisbon, 11, PT Permanent Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of...

  • Analyst Developer Proximity Applications

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients.Analyst Developer Proximity Applications (m/f) - Hybrid (Lisbon)Match Profiler is an Information...

  • Senior Operations Support Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal VML Tempo inteiro

    Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...

  • Fleet Operations Support Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...

  • Securities Operations Support Analyst

    3 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SECURITIES OPERATIONS SUPPORT ANALYST (JOB NUMBER: 2306SSOP15265) **About the job** - The Securities Operations Support Analyst works within the Securities Settlement Department and performs the operational and quality controls, reporting, finance related tasks and support to main processes which include pre & post settlement activities, clearing, custody,...

  • Securities Operations Support Analyst

    1 semana atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SECURITIES OPERATIONS SUPPORT ANALYST (JOB NUMBER: 2212SSOP13491) **About the job** The Securities Operations Support Analyst works within the Securities Settlement Department and performs the operational and quality controls, reporting, finance related tasks and support to main processes which include pre & post settlement activities, clearing, custody,...

  • Operations Support Analyst

    4 semanas atrás

    Lisboa, Portugal Wunderman Thompson Commerce and Technology Tempo inteiro

    **Operations Support Analyst** is critical in the day-to-day operation and management of a number of client's ecommerce service. This role will work as part of a wider Operations team responsible for delivery and support across varying technology stacks such as legacy-hosted infrastructure and AWS. The Operations Support Analyst will work closely with the...

  • Delivery Operations Senior Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Kelly Services Tempo inteiro

    Delivery Operations Senior Analyst (Operations) Lisbon Lisboa Delivery Operations Senior Analyst (Operations)LisbonLisboa Lisbon, Lisbon, Portugal We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon.You are responsible for and own the delivery of service and service metrics to client as per contractual...

  • Delivery Operations Senior Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Gi Group SpA Tempo inteiro

    Delivery Operations Senior Analyst Lisbon PNS Lisboa Delivery Operations Senior AnalystLisbon PNSLisboa Lisbon, Lisbon, Portugal We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon. You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while...

  • Compliance Operations Analyst

    3 semanas atrás

    Lisboa, Portugal Better Collective AS Tempo inteiro

    We are looking for a Compliance Operations Analyst to support our Compliance Operations team in ensuring that our company meets all relevant regulatory and legal requirements. The Compliance Operations Analyst will assist with the compliance data analysis, monitoring and reporting of compliance activities within the organization, as well as provide support...

  • Identity And Access Management Operations Analyst

    4 semanas atrás

    Lisboa, Portugal Richemont Tempo inteiro

    Identity and Access Management Operations Analyst Lisbon, 11, PT Permanent Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of...

  • Analyst Developer Proximity Applications

    1 semana atrás

    Lisboa, Portugal Ps Public Relations Tempo inteiro

    Analyst Developer Proximity Applications person_pin Locationhistory ExperienceBetween 3 and 6 yearsSQL VBAinfo DescriptionBySix develops the best solutions to face companies' challenges and needs.We work closely with our partners, and our projects grow towards business value creation.We believe that true impact comes from combining technical expertise with...

  • Senior Associate Is Business System Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Amgen Senior Associate IS Business System Analyst - Device Operations in Lisbon , Portugal Join our team at AMGEN Capability Center Portugal , number 1 company in Best WorkplacesTM ranking in Portugal (category employees) by the Great Place to Work Institute. We have a team of over 300 talented people and more than 35 different nationalities, diverse areas...

  • Fleet Operations Support Analyst

    4 semanas atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...