Senior Business Process Specialist
2 semanas atrás
**Senior Business Process Specialist - Business Analyst**:
**This role can be based anywhere in Portugal**
**About IWG**:
We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.
**Technology in IWG**:
We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.
**The role**
As a Business Process Specialist / Business Analyst, you will be responsible for reviewing, analysing and evaluating the business needs in the Operations business domain and understanding IWG from a business and technology perspective.
- Performing detailed requirements analysis, documenting processes, defining scope and objectives of the product responsible in close collaboration with the Business and key stakeholders
- Bridging any gap between the business, technical and testing teams, devising solutions that will meet the business needs
- Operations roadmap must provide a best-in class employee and customer experience in all 130+ countries in which IWG operates, aiming for operational excellence with maximum productivity and efficiency
- The projects cover the following areas: improvements of our payments, billing enhancements, customer service and centre operations
This senior role will participate in and transform business cases raised by the Chief Customer Officer into an executable transformation roadmap.
**What you'll need to succeed**
**Role and responsibilities**
- Understand the strategic objectives of the product program
- Drive identification of requirements across business units, collaborate with Business and key stakeholders to define the requirements scope
- Build and evaluate business processes, carry out analysis of present processes and identify opportunities to enhance processes
- Create a detailed business analysis, outline any challenges and opportunities for the business
- Prepare process models, diagrams and workflow charts by studying systems capabilities
- Analyse and verify requirements for completeness, consistency and feasibility
- Convert an idea into a clear, well thought through set of requirements that a Designer, Developer or Project Manager can turn into specific work packages
- Translate conceptual requirements into functional requirements and detailed user stories in a clear manner that is comprehensible
- Involve stakeholders and get approvals on the documentation
- Develop and utilize standard templates to write high quality requirements specifications accurately and concisely, maintaining all documentation
- Manage and track the status of requirements throughout the project lifecycle, enforce and redefine as necessary
- Support the project team and actively participate during the implementation of the projects
- Identify synergies within the different projects IWG is willing to implement and clearly identify dependencies
**Qualifications / Skills / Experience**
- University degree (technical or business related)
- +5 years Business Process Specialist / Business Analyst experience; Consulting experience is highly appreciated
- Demonstrate Business Analyst training and certifications
- Excellent English listening, interpersonal, written and oral communication skills
- Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
- Excellent communicator with the ability to translate data into actionable insights
- Experience working in a team-oriented, collaborative environment (often a distributed virtual team)
- Experience of working in a global and multi-cultural environment and have appetite for fast-paced organizations with global delivery / reach
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Proven development of innovative and impactful systems solutions
- Practical experience generating process documentation and reports and good knowledge of business modelling terminology
- Ability to demonstrate taking initiative and ownership to see items through to completion
- Experience working with Executive and C-Level Management
- Dynamic working approach, ‘agile’ rapid
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