Customer Support Advisor

3 semanas atrás

Lisboa, Portugal Otonomee Tempo inteiro

**Your mission**:
**ABOUT THE ROLE**

**WHAT YOU'LL BE DOING**
- Liaising with key personnel regarding any potential sale cases.
- Keeping up to date on all car services/promotions/manufacturer requirements.
- Identifying and booking any other business opportunities with customers (i.e. warranty checks, recalls etc).
- Delivering and meeting quality targets across all media channels.
- Adhering and working towards key KPI’s that will be set/agreed as part of your role.
- Following up on any no-show appointments..
- Developing collaborative, positive working relationships with customers and internal teams.
- Ability to remain up to date on all processes and identify areas of improvement.

**Your profile**:
**ABOUT YOU**:

- 1 year of retail or customer service experience.
- Ability to support Monday to Friday 09:00 - 17:30, but open to supporting Saturdays as the team grows in 2023.
- Fluent English in both written and verbal communication with excellent phone etiquette.
- Ability to take on board new processes and embed a culture of continuous improvement.
- Ability to provide clear and concise notes on customer files within the booking system.
- Demonstrate high levels of initiative with the ability to multi-task and be detail oriented in a fast-paced environment.
- Experience using helpdesk software, booking systems and remote support tools.
- Quick learner with the ability to absorb extensive information on manufacture requirements.
- Excellent communication and interpersonal skills.
- Be efficient, with good organisational and time skills and high attention to detail.

**Why us?**:
**WHAT YOU GET IN RETURN**:

- The ability and autonomy to be able to work from where you want.
- A competitive salary.
- Meal Allowance and 2 Holiday Allowances
- Internet Allowance
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and responsibility

**About us**:
Founded in 2020, Otonomee is one of the world's first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.

We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our service is available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow

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