Transition Manager
7 meses atrás
We are looking for an Transition Manager for our GBS team in Lisbon.
Defines the Service and Product Lines descriptions, the SLA, OLA contracts and KPIs together with the various involved business domains in agreement with the product manager.
- Monitors, reports and manages the fulfilment of the SLAs.
- Manages actions for mitigation in case of non
- fulfillment in agreement with the product manager.
- Manages the maintenance cost allocation together with the business.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
- Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Portugal SA
**Employment Type**:
Permanent**Experience Level**:
Professional
**Job Family**:
Digital
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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