Customer Success Manager- Norwegian Speaker

2 semanas atrás


Aveiro, Portugal Unit4 Tempo inteiro

**Company Description**:
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

We are looking for a Customer Success Manager to drive customer satisfaction and loyalty through a strong relationship. As a Customer Success Manager you leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You help customers discover new features and enable them to become long-term users.

**What will you do**
- Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
- Be the Voice of the customer, encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
- Deliver added value services to leverage product value, product usage expansion and generate use cases
- Identify and drive new sales opportunities (up/cross sell) in cooperation with your colleague of Account Management
- Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
- Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights
- Establish regular cadence with customers to measure progress against the Customer Success Plan and to identify new asks and/or wants on behalf of the customer
- Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers
- Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead into decisions

**Qualifications**:

- Minimum of 2 years of experience with ERP (U4ERP a plus) on Finance or Human Resources
- Excellent communication and relationship management skills and fluent in **English **and** Norwegian** (verbal and written) Other Nordic languages a plus
- Passion to build strong customer satisfaction
- Takes high degree of ownership over their work
- Clear communicator with professional presence with empathy and enthusiasm
- Ability to lead through influence and trust
- Experience in a similar customer centric role generating cloud software customer value with quick time to value
- Technically literate and familiar with customer engagement technologies, best practices and trends
- A Bachelors or Master degree in a relevant field

**Additional Information**:
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. A challenging international environment with enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results.

**Videos To Watch**:
**Job Location**:


  • Customer Success

    3 semanas atrás


    Aveiro, Portugal Unit4 Tempo inteiro

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...


  • Aveiro, Portugal Canonical Tempo inteiro

    The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...


  • Aveiro, Aveiro, Portugal Canonical Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...


  • Aveiro, Aveiro, Portugal Ttec Tempo inteiro

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Business Development Representative with Norwegian-English working Hybrid in Krakow, Poland, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...


  • Aveiro, Aveiro, Portugal Cbtalents Tempo inteiro

    ob Title: Customer Support-Italian Speaker Company: Cbtalents Location: Porto, Portugal Contract Details: Full-time, Permanent Are you a fluent Italian speaker with a passion for customer service?Do you enjoy helping others and providing excellent support?If so, we have the perfect opportunity for youCbtalents, a leading company in Porto, Portugal, is...


  • Aveiro, Aveiro, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Client:CbtalentsLocation:Porto, PortugalJob Category:OtherEU work permit required:YesJob Reference:60b700124b7fJob Views:4Posted:22.03.2025Expiry Date:06.05.2025Job Description:Job Title: Customer Support-Italian SpeakerAre you a fluent Italian speaker with a passion for customer service? Do you enjoy helping others...


  • Aveiro, Aveiro, Portugal Servicenow Tempo inteiro

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...

  • Customer Success Manager

    2 semanas atrás


    Aveiro, Aveiro, Portugal Automat-It Uk Ltd Tempo inteiro

    Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future togetherAbout Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic...


  • Aveiro, Aveiro, Portugal Servicenow Tempo inteiro

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...


  • Aveiro, Portugal Servicenow Tempo inteiro

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...

  • Customer Support

    2 semanas atrás


    Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Customer Support (Spanish Speaker)Client:goFLUENTLocation:PortugalJob Category:OtherEU work permit required:YesJob Reference:e14a8be88508Job Views:4Posted:06.03.2025Expiry Date:20.04.2025Job Description:About the Company goFLUENT is fundamentally disrupting the language learning market around the world, helping...


  • Aveiro, Aveiro, Portugal Hexa Consulting Tempo inteiro

    About the Role:As an Enterprise IT Project Manager - French Speaker, you will be responsible for leading the migration of our client's existing workplace environment to a modern IT workplace. You will work closely with cross-functional and remote teams to deliver and optimize various aspects of the new workplace, including device and mobile device...


  • Aveiro, Aveiro, Portugal Amazon Tempo inteiro

    At Amazon, we are seeking a seasoned leader to spearhead our Vendor Flex Customer Experience (CX) program. As CX Manager, you will oversee the development and execution of strategies aimed at enhancing customer satisfaction across the Vendor Flex network.Key responsibilities include:Defining and executing CX strategy and goals for the Vendor Flex program...

  • 24/7 Customer Support

    2 semanas atrás


    Aveiro, Aveiro, Portugal Blu Selection Tempo inteiro

    Are you experienced in customer service and able to solve stressful situations? Our client is looking for Customer Support Agents for an automotive and truck company that can assist with daily requests as well as with roadside assistance cases.Whether you are looking for personal development, learning & career opportunities, cultural discovery, or simply a...


  • Aveiro, Aveiro, Portugal Blu Selection Tempo inteiro

    **About Us**We are Blu Selection, a multinational leader in the cybersecurity sector. Our international team is made up of passionate individuals from 76 countries.**Your Role**As a Customer Service Representative in Greece, you will be responsible for assisting clients in using our products and services. You will provide professional customer service and...


  • Aveiro, Portugal Webhelp Tempo inteiro

    **Location** - Aveiro, Portugal**Language** - French*** **Description**: **Why joining us** Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support,...

  • Engineering Manager

    1 semana atrás


    Aveiro, Aveiro, Portugal Canonical Tempo inteiro

    .As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet.The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide.Join a team of security experts dedicated to protecting the open-source ecosystem and driving innovation.Your leadership will be instrumental in...


  • Aveiro, Aveiro, Portugal Blu Selection Tempo inteiro

    **Company Overview**We are Blu Selection, a multinational leader in the cybersecurity sector. Our international team is made up of passionate individuals from 76 countries. We are committed to delivering exceptional customer service and creating a positive experience for our clients.**Job Summary**We are seeking a Global Client Experience Manager to join our...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    We are seeking a Commercial Insight Manager to join our team at Boundlessfellows. As a key member of our Commercial Strategy group, you will play a critical role in shaping our pricing strategies and driving profitable growth across our portfolio of products and businesses.Main Responsibilities:Develop pricing models with Financial Planning & Analysis,...

  • Customer Support

    3 semanas atrás


    Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:SnaphuntLocation:PortugalJob Category:OtherEU work permit required:YesJob Reference:4310be95eb20Job Views:4Posted:06.03.2025Expiry Date:20.04.2025Job Description:The Offer Health Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first...