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Customer Service Supervisor

Há 1 mês

Porto, Portugal HAYS Tempo inteiro

Elementis | Customer Service Supervisor
Your new company

Elementis is a global specialty chemicals company, with over 1,300 employees working at 23 locations across the globe. They create high-value specialty additives that enhance the performance of their customers’ products and make a positive change in the world.

Elementis is establishing a new office and modern laboratory in Porto, Portugal. They offer exciting roles in Research & Development, Human Resources, Finance, Logistics, Customer Service, Regulatory/Product Stewardship, Sales & Marketing, providing a diverse range of opportunities to grow and make an impact. Most of the roles are regional or global.

The Global Logistics Manager establishes and executes projects under the Logistics Management Program to meet supply chain performance and the associated financial goals. It also manages the Global Logistics Visibility tool and supports the regional supply chain management team to implement all logistics activities required for the timely and efficient transportation and distribution of company products and materials
Your new role

**You lead the Order Fulfillment Process**: responsibility for assuring that the order fulfillment process is in place by leading technical and organizational changes.
You are responsible for providing strong customer satisfaction through the professional handling of customer requests.
You ensure staff have the necessary tools and training to effectively do their jobs; supporting staff in resolving recurrent or critical customer issues; reviewing staff performance to ensure high standards of profissionalizar; and supporting with necessary system training (ie. JDE)
You assign and help process customer orders efficiently and effectively, ensuring a proper division of labor within the team whilst maintaining effective workload balance.
You support selection, hiring and on the job training for staff as set and determined in line with Customer Service Management.
You will support with selection, hiring, onboarding and training of new talent across our Customer Service Teams.
You ensure consistency of service and adhere to proper cultural protocol for the geographic areas we serve and ensuring adherence to Trade Compliance Requirements.

**You participate in achieving the company quality goals**: You contribute towards continuous improvement, supporting the implementation of best practice across processes as determined in line with Customer Service Management; taking joint ownership for quality of services performed, provided excellent internal and external customer service and helping to maintain ISO standards for internal quality audit requirements.
You help identify and escalate root causes for On Time in Full failures and contribute towards corrective mitigation

What you’ll need to succeed

Associate degree or equivalente wokexperience
5 years+ experience with a three years management or equivalent experiencie ir required
Experience with ERP system, JDE preferably
Verbal and written fluency in English This position will have an hybrid regime with a minimum of 3 days in the office. Whilst this role will be based at the Porto Hub, there will be occasions where you may be required to travel to other Elementis sites

1030523

According to the experience