People Advisor

7 meses atrás

Lisboa, Portugal LRQA group Tempo inteiro

Job ID:40146
Location:Lisbon : Av. Da Republica
Position Category:Human Resources
Position Type:Employee Fixed Term

**Who are LRQA?**

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

**The role Purpose**:
People Advisor role will deliver effective generalist People and case management services with the aim to promote greater overall employee experience in LRQA.

Based on a Tier Model within People Services, this role is about complex People Case Management around job evaluation, Change / Re-Design, Absence & Performance Management, Dignity at Work, Disciplinary etc.

This role will provide specialised advice to CPO; Global People Partner & People Solutions Team in the most complex of ER cases.

**Key Responsibilities**:

- Provide effective People Case management to support colleagues and managers in achieving its goals and increase employee experience.
- Manages compliance & employee relations issues including disputes and other legal employment matters.
- Handle and support performance management cases to improve consistency and ensure workplace cases are managed to appropriate timescales.
- Providing specialized advice to stakeholders through effective case management by using data, insights, and statistics.
- Provide an added value to the business by picking up assigned cases via C4C in the agreed timeline and manage the service to the agreed service catalogue overview
- Provide operation support on organisational redesign; change; job evaluation.
- Provide advice & guidance on terms & conditions of employment ensuring compliance and employee relations are maintained and enhanced progressively.
- Mitigate risks including sensitive events through enquiries/inquiries allowing workflow efficiencies and employee experiences.
- Take appropriate action where necessary in addressing employees’ urgent matters
- Qualified HR Professional with proven knowledge in generalist People (HR) Case Management
- Experience in conflict resolutions and manage complex cases, especially in Spain, Portugal and preferred other countries like the Netherlands.
- Fluent in English, Portuguese, and another language is preferred (Dutch, Spanish)
- High relationship management skills with ability to work with stakeholders of all levels.
- Experience in policy management including researching, analysing, and reviewing policies.
- Willingness to be flexible regarding different time zones.
- Outstanding MS Office skills (Excel, PowerPoint, Word)
- Ability to exercise discretion, sound judgment and tact dealing with confidential and sensitive matters
- Authentic interpersonal, intercultural and networking skills
- Effective internal stakeholder engagement and ability to manage multiple conflicting priorities
- Strong written and verbal communication skills with the ability to work both within a team and independently
- Excellent interpersonal skills with ability to prioritize projects and tasks in a fast-paced environment

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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