IT Analyst

6 meses atrás

Porto, Portugal Jolera Inc. Tempo inteiro

**Who We Are**

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

***

**General Summary**:
The IT Analyst is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and quieting their networks are essential in this position. Jolera is seeking a highly motivated and self-starter flexible individual to join the team in Porto, Portugal. The IT Analyst would be responsible for first line of support of IT infrastructure and systems and complete monitoring of a services environment and should be willing to work in shifts to cover 24X7 NOC and SOC operations working in close association with IT System, Security and Engineering team.

**Essential Duties and Responsibilities**:
The IT Analyst position is a key contributor in the success of managing our client’s networks and security. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

**Knowledge, Skills, and/or Abilities Required**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

First-line support of IT infrastructure, Security, and systems

Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary.             

Maintain service ticket ownership throughout the life of the support incident.

Triage, classify, and prioritize incidents.

Escalate high profile issues in a timely manner using well defined process for appropriate handling and resolution.        

Monitor all IT assets and proactively respond to event and incident alerts.

If needed, coordinate with the NOC / SOC Level II team and verify the status of the incident / alert in order to solve it in the shortest possible time

Network concepts such as IP addresses, routers, switches, Firewall, LAN and WAN.

Familiarity with basic IP tools such as ping and traceroute

Experience with network / server monitoring tools in general

Configuration Management Tools SNMP

Monitoring of Network Performance

Monitoring of Security Management

Competence in Microsoft Server operation

Competence in Linux operation

Knowledge of Windows-based products

**Expected Outcomes**:
***

Success in the IT Analyst position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements.

IT Analysts will be graded on the profitability of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution.

***

***

A+ Certification is preferred.

NET / Sec + Certification is preferred.

Microsoft Certified Professional (MCP) is preferred.

1+ years’ experience in computer network management is required

Experience in managing end client networks is preferred.

**What We Offer**
- Competitive compensation package
- Competitive benefits package
- Company Perks, Good Life gym, and various brand discounts
- Company events, recognition, and celebrations
- Career development and growth opportunities

  • Senior Data Analyst

    4 semanas atrás

    Porto, Porto, Portugal Analyst Tempo inteiro

    About the RoleWe are seeking a skilled Senior Data Analyst to join our team at Airbot Technology Limited. This is an exciting opportunity to work on our customer service platform for the airport industry.Job DescriptionAs a Senior Data Analyst, you will be responsible for actively researching ways to improve our clients' knowledge using data points from our...

  • IT Systems Analyst

    Há 1 mês

    Porto, Porto, Portugal Red It Tempo inteiro

    Key ResponsibilitiesAs a Functional IT Analyst at Red IT, you will be responsible for translating business requirements into technical specifications. You will work closely with our development team to ensure that our solutions meet the needs of our clients. Your tasks will include conducting gap analysis, creating and maintaining documentation, and...

  • Senior IT Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Kcs It Tempo inteiro

    Our Ideal CandidateWe are looking for a highly skilled and motivated Senior IT Business Analyst to join our team at KCS IT. This is a unique opportunity to work with a dynamic and innovative company that is committed to delivering exceptional results. As a Senior IT Business Analyst, you will be responsible for analyzing business needs and developing...

  • IT Business Analyst Professional

    1 semana atrás

    Porto, Porto, Portugal Red It Tempo inteiro

    **Company Overview**Red It is a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through digital transformation. Our teams are experienced and certified IT professionals that work closely with clients to provide fit-for-purpose solutions.With 6 Business Units, 11 offices in 8 countries, and a...

  • IT Business Analyst

    2 meses atrás

    Porto, Portugal KCS IT Tempo inteiro

    **We’re looking for the special, unique, and amazing YOU!** **We are looking for an Amazing**:IT Business Analyst **Seniority**:Senior (5+ years) **The amazing you, will have**: - Academic and professional expertise in Economics, Finance, Market Data, and Risk Management. - 6+ years of experience as a Business Analyst or involvement in IT projects...

  • It Business Analyst

    2 meses atrás

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • It Business Analyst

    2 meses atrás

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • Senior IT Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Kcs It Tempo inteiro

    About the Role:We are looking for a highly skilled IT Business Analyst to join our team at KCS IT. As a Business Analyst, you will be responsible for analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Collaborate with stakeholders to understand business requirements and develop solutionsDevelop and maintain business...

  • Senior IT Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Kcs It Tempo inteiro

    About the Role: We're looking for an exceptional IT Business Analyst to join our team at KCS IT. As a Senior IT Business Analyst - CRM Specialist, you will be responsible for analyzing business requirements and developing technical solutions to drive business growth and innovation. Key Responsibilities:Developing and maintaining technical business cases and...

  • IT Functional Analyst

    4 meses atrás

    Porto, Portugal Red IT Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge! We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. Red.it stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through...

  • Data Analyst @ Airport.Ai

    Há 1 mês

    Porto, Portugal Analyst Tempo inteiro

    Responsibilities:Data analysis : You will actively research ways to improve the clients' knowledge using the data points available from Airport AIs platform. You will create new reporting tools to make it easier to understand and visualize the data.AI training : You will create and maintain training and testing datasets that are used to train and assess...

  • It Functional Analyst

    6 meses atrás

    Porto, Portugal Red It Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge! We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. Red.it stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through...

  • It Analyst

    3 semanas atrás

    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • It Analyst

    3 semanas atrás

    Porto, Portugal Phiture Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • It Business Analyst

    3 meses atrás

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • It Analyst

    2 semanas atrás

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • IT Analyst

    3 semanas atrás

    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • It Analyst

    3 semanas atrás

    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B.Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day.Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members...

  • It Analyst

    2 semanas atrás

    Porto, Portugal H.B. Fuller Tempo inteiro

    As the largest pureplay adhesives company in the world, H.B.Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day.Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members...

  • Dynamic IT Professional

    3 semanas atrás

    Porto, Porto, Portugal Kcs It Tempo inteiro

    We are seeking a talented Business Analyst to join our team at KCS IT, a leading consulting company in the field of Information Technology and Services. Our commitment to talent development is unmistakable, and we are proud to be one of the 10 major companies in the "Index of Excellence", an initiative that rewards organizations that invest most in the...