Customer Success Specialist
Há 1 mês
**L'entreprise**
Walter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels sous deux marques:
- Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et Formations longues (CAP...)
- Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes, sages-femmes
Le pari de Walter Learning, c’est de proposer un nouveau modèle de formation professionnelle, offrant la flexibilité et la créativité du e-learning, couplées à la rigueur et la justesse attendues par les professionnels.
Leur savoir-faire se situe dans l’alliance des sciences de l’éducation, du digital et de l’audiovisuel. Walter Learning c’est:
- Des formations denses, où chaque mot est pesé,
- Des formateurs reconnus ;
- Une plateforme d’apprentissage codée-maison, facile d’utilisation ;
- Un apprentissage souple, sans contraintes ;
- Un support apprenant aux petits soins.
Walter Learning a commencé à commercialiser son produit en mai 2019. Depuis, l’entreprise a démontré une croissance très forte, sur un marché gigantesque, puisqu'elle a vendu plus de 50 000 formations à fin 2022. L'entreprise est autofinancée et rentable.
**Description du poste**
Notre bureau de Lisbonne dédié à l’expérience et la satisfaction de nos apprenants s’agrandit et recrute Nous recherchons une personne pour rejoindre cette belle équipe en tant que Customer Success Specialist.
Grâce à un portefeuille d’apprenants qui vous est attribué, votre objectif sera d’accompagner nos apprenants, du début de leur formation à la fin de leur parcours chez Walter. Il s’agit d’un accompagnement proactif et de proximité envers nos apprenants.
Nos publics cibles - vos futurs interlocuteurs - sont des professionnels de santé et des personnes souhaitant se reconvertir ou monter en compétences sur des thématiques plus généralistes.
En pratique, notre équipe tech a optimisé la plupart de nos process et outils, de manière à ce que vous puissiez vous concentrer sur l’essentiel : l’accompagnement de nos apprenants. Cela implique de devenir rapidement expert de tous nos produits et des problématiques rencontrées fréquemment par nos apprenants, pour y répondre efficacement et ainsi assurer une expérience d’apprentissage exceptionnelle à notre communauté.
Vous serez ainsi au cœur de l’action, en représentant Walter Learning.
En d’autres termes vous endossez un rôle de coach pour nos apprenants et vos principales missions en tant que Customer Success Specialist seront:
- de veiller à la complétion de leur parcours de formation
- de leur apporter une certaine rigueur, en leur donnant des objectifs de complétion et des échéances
- d’identifier les apprenants en difficulté et d’être en mesure de leur proposer des solutions appropriées
- de tout mettre en œuvre pour atteindre et dépasser vos objectifs tout en étant un(e) ambassadeur(drice) de la marque Walter, respectueux(se) de nos valeurs
- _
- Note: Le télétravail n'est pas envisageable sur ce poste_
**Profil recherché**
- Maîtrise parfaite du français (marché 100% francophone)
- Vous êtes passionné(e) par l’expérience client et idéalement vous êtes attiré(e) par le domaine de l’éducation ou de la formation
- Vous êtes organisé(e) et savez respecter un processus
- Vous êtes exigeant(e) et fiable, soucieux d’apporter des solutions à chacun de nos apprenants
- Vous avez de très bonnes facultés de communication orale et un réel sens du contact humain
- Vous êtes à l’écoute, empathique et toujours calme pour accueillir les demandes
- Enfin, et sans contradiction avec les qualitées précédentes, vous êtes orienté(e) résultat et allez chercher l’atteinte et le dépassement de vos objectifs
**Pourquoi nous rejoindre ?**
- Nous avons une politique concrète de promotion interne et un parcours de carrière défini pour les équipes commerciales. Rejoindre ce projet, c’est avoir l’opportunité de progresser professionnellement, en relevant des défis toujours plus grands et variés : évolution vers un autre processus de vente, du management, un autre département, un autre pays
- Nous proposons des CDI de 40 heures et nous engageons à favoriser l’équilibre de vie pro-perso de nos collaborateurs
- Nos équipes sont très diversifiées, essentiellement d’un point de vue métier (ingénierie pédagogique, production audiovisuelle, dév IT, vente à distance, marketing etc.). A l’intersection entre une entreprise tech et une boîte de production, vous pourrez découvrir chez Walter Learning des métiers différents.
- Walter Learning est présent dans plusieurs grands centres urbains, dans des bureaux modernes et toujours très bien localisés
- Pour la grande majorité des postes, il est possible de choisir son lieu de travail. Il est également possible de changer de lieu de travail définitiveme
-
Customer Success Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal portugalbs Tempo inteiroAre you a problem solver? Do you want to develop your communication skills? Or maybe you already mastered those and would like to create a bigger networking circle around yourself.No matter from what background or with what level of experience you come from. This job might be the one you're looking forYour responsibilities and impact as a Customer Success...
-
Scale Customer Success Specialist
Há 1 mês
Lisboa, Portugal Verizon Tempo inteiro***When you join Verizon** Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...
-
Customer Success Specialist
4 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroCustomer Success Specialist Join Our Team in Lisbon! Are you communicative and enjoy assisting customers with daily challenges? Do you possess a strong technical understanding that enables you to explain complex content in a simple way? Role Description: As part of our customer support team, you'll have a direct impact on our clients' experience. Your day...
-
Customer Success Specialist
27 minutos atrás
Lisboa, Portugal Advicefront Tempo inteiro**Who are we?** ️ Founded in 2015, Advicefront was born out of some of the industry's top experts' shared belief that great financial advice should be accessible to everyone through technology and user experience. As a result, our team combines decades of experience in financial advice and a continued passion for excellent client outcomes. Making...
-
Lisboa, Portugal Verizon Tempo inteiro**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...
-
Customer Success Specialists
38 minutos atrás
Lisboa, Portugal Cluster OSL Tempo inteiro**Join the Revolution as a Customer Success Specialist at Cluster!** At Cluster, we're not just another company; we're a dynamic community on a mission to revolutionize the way we work and serve our clients. From our humble beginnings in 2020 with three passionate minds, we've grown into a force of over 300 experts in Lisbon, and now, our influence spans to...
-
Lisboa, Portugal Verizon Tempo inteiro**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...
-
Lisboa, Portugal Verizon Tempo inteiro**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...
-
Lisboa, Portugal Verizon Tempo inteiro**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...
-
Customer Success Specialist
Há 19 horas
Lisboa, Portugal Cluster OSL Tempo inteiro**Join the Cluster Revolution as a Customer Service Specialist!** At Cluster, we go beyond the ordinary - we're not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our...
-
Partner Success Specialist
2 semanas atrás
Lisboa, Portugal Humana Portugal Tempo inteiroE-mail As the Partner Success Specialist, you will be responsible for building and maintaining strong relationships with our customer base, comprised of beauty salons across Portugal. Your primary objective will be to provide outstanding support for customers and partners, address inquiries, and ensure overall satisfaction. Leveraging your excellent...
-
Customer Success Manager
Há 6 dias
Lisboa, Portugal Humana Portugal Tempo inteiroAbout The Job Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text...
-
Customer Success Manager
2 semanas atrás
Lisboa, Portugal Humana Portugal Tempo inteiroE-mail Entre para salvar Customer Success Manager na Unreal Staffing, Inc. About The Job Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Pager Tempo inteiroWhy We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will oversee both the Customer Success and Renewals functions, ensuring the success and retention of our valued customers while driving revenue growth through...
-
Enterprise Customer Success Manager
3 semanas atrás
Lisboa, Portugal Inevent, Inc. Tempo inteiroABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Lisboa, Portugal Verizon Tempo inteiro**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...
-
(Dutch) Customer Success Executive
Há 3 dias
Lisboa, Portugal Eugenia Talent Tempo inteiro**About the job (Dutch) Customer Success Executive**: **Type of position** Hybrid, Full-time position **Key languages** Fluent level of Dutch Advanced English **Sector** Customer Service / Sales **About our Client** You will be responsible for turning customers into passionate Brand Ambassadors for this pioneer company in the leisure...
-
Manager, Customer Success
Há 4 dias
Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
-
Manager, Customer Success
Há 4 dias
Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
-
Customer Success Manager
Há 18 horas
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
