Hebrew Speaking Quality Analyst
2 semanas atrás
**HEBREW SPEAKING QUALITY ANALYST - LISBON, PORTUGAL**
Our client is looking for a Quality Analyst, who will be responsible for a variety of tasks, playing a key role in developing a team that is focused on Trust & Safety. The Quality Analyst will be a single point of contact in terms of Quality for its market, working closely with the Client, the Trainer, the Team Leaders and the other QA’s. With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams’ results.
**Responsibilities**:
- Monitoring all contacts between Customer Support Representatives (CSRs) and customers;
- Identifying and suggesting improvement opportunities;
- Ensuring the success of preventive and corrective actions;
- Promoting actions to optimize the achievement of Key Performance Indicators;
- Providing one-to-one coaching to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.
**Requirements**:
- Solid experience in a similar position, ideally in a call center environment;
- Experience in social media platform;
- Dynamic, enthusiastic and passionate;
- Open mindset, self-motivated and data driven;
- A team player with strong leadership, analytical and communication skills;
- Native/near native Hebrew speakers (mandatory);
- Fluency in English;
- Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment.
- An on-site presence is mandatory.
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