Chief Operating Officer
8 meses atrás
Bnberry is an innovative and rapidly-growing technology company specializing in the development and distribution of cutting-edge software solutions. We are seeking a highly qualified and dynamic individual to join our team as the Chief Operating Officer. As the COO, you will play a crucial role in developing and executing strategies to drive operational excellence and promote the overall growth of the organization.
**Responsibilities**:
- Strategically lead and manage the Customer Service departments.
- Implement and oversee guest messaging and communication strategies.
- Develop and execute plans for operational efficiency, scaling the team while balancing quality and performance.
- Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) aligned with the company’s goals.
- Collaborate across departments to streamline processes contributing to revenue growth.
- Oversee initiatives to reduce cancellation rates and increase booking conversions.
**Requirements**:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven leadership experience in customer service or operations, especially in a fast-paced, customer-centric environment.
- Strong analytical, strategic thinking, and data-driven decision-making skills.
- Exceptional communication and interpersonal abilities for team leadership and cross-functional collaboration.
- Demonstrated experience in driving revenue growth through customer service improvements.
- Financial expertise in managing operational efficiency and budgets.
**Benefits**
- Competitive salary
- Eligibility for performance-based bonuses.
- Options for company stock, with a package defined after the successful completion of the trial period.
- Opportunity to make a substantial impact in a rapidly growing, dynamic technology company.
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