Partner Technical Advisor

4 meses atrás

Lisboa, Portugal Microsoft Tempo inteiro

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.

Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Team Readiness & Development - you will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
- Case Management (Delivery Excellence) - you will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
- Managing Collaborative Activities - mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
- Supportability Activities - you will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
- Process Improvement - collaborate with stakeholder teams providing product and process feedback.

**Qualifications**:

- Experience in system development, network operations, software support, IT, consulting
Prior product, customer support and/or technical support experience.
- Technical knowledge and expertise in Modern Work Security areas as well as Endpoint protection, Infrastructure Solutions, and/or Information Protection.
- Knowledge and experience in Microsoft 365 Security and Compliance features: (Purview, Priva, Microsoft defender for office, Azure Active Directory Premium, DLP (Data Loss Prevention), Data Retention & Classification, Auditing)
- Powershell administration skills
- Exchange online & Sharepoint experience.
- Azure AD administration experience

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