Premier Customer Care Representative

3 semanas atrás

Lisboa, Portugal Fedex EU Tempo inteiro

**Customer Care**: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Interpersonal Skills, Microsoft/ Office PC Skills, Problem Solving Skills, Team Working Skills, Written & Verbal Communication Skills;

  • Premier Customer Care Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Fedex EU Tempo inteiro

    Customer Care:Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Premier Customer Care Representative

    Há 6 dias

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    3 semanas atrás

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    4 semanas atrás

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  • Premier Customer Care Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal FedEx Tempo inteiro

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  • Premier Customer Care Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Fedex EU Tempo inteiro

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Premier Customer Care Representative

    Há 6 dias

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  • Premier Customer Care Representative

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    **Position Summary**: As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions...

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    Há 3 horas

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    Há 6 dias

    Lisboa, Lisboa, Portugal FedEx Express EU Tempo inteiro

    Position Summary:As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to...

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    2 semanas atrás

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    Há 3 horas

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    3 semanas atrás

    Lisboa, Portugal FedEx Express EU Tempo inteiro

    **Positionszusammenfassung**: As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable...

  • Premier Customer Care Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal FedEx Tempo inteiro

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Premier Customer Care Representative

    Há 3 horas

    Lisboa, Portugal Fedex Group Tempo inteiro

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  • Premier Customer Care Representative

    Há 3 horas

    Lisboa, Portugal Fedex Eu Tempo inteiro

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Premier Customer Care Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal FedEx Express EU Tempo inteiro

    Positionszusammenfassung:As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable...