Port Delivery Agent Portugal

4 meses atrás


Lisboa, Portugal TUI Tempo inteiro

Join our Operations & Delivery team in **Lisbon, Portugal** as a** Port Delivery Agent** where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world.

You will be assisting cruise lines and other clients on their daily operations.

**This is a locally employed position. You must have the right to live and work in Portugal before applying. If you live in Europe and would like to work abroad - please search for our 'flexible' jobs.**

**ABOUT THE JOB**
- Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.
- Handling and arranging operations agreed with our Cruise clients, throughout all different stages involved in the process and controlling operations.
- Being responsible for the smooth operation from start to end.
- Handling correspondence with clients together with the Supervisor/ Team Manager.
- Closing all invoicing and data loading procedures.
- Keeping constant contact, reserving, and updating providers accordingly.
- Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
- The position involves days of operation in the port, early starts and demands work during some weekends.

**ABOUT YOU**
- You have great knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.
- You are a confident decision maker, even when working under pressure.
- Excellent communication skills, both verbal and written, in English, plus fluency in Portuguese.
- You have a pro-active guest service mindset with a clear focus on quality and efficiency.
- Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
- You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
- Driver’s license is a plus

**ABOUT OUR OFFER**
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.

TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

**#TUIJobs #TUIMusement #LI-GS1



  • Lisboa, Portugal TUI Tempo inteiro

    Join our Operations & Delivery team in Lisbon, Portugal as a Port Delivery Agent where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation ensuring a high standard and quality service to achieve the highest guest and client...

  • Port Delivery Agent

    4 meses atrás


    Lisboa, Portugal TUI Tempo inteiro

    Join our Operations & Delivery team in **Lisbon, Portugal** as a** Port Delivery Agent** where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation ensuring a high standard and quality service to achieve the highest guest and client...

  • Port Delivery Agent

    5 meses atrás


    Lisboa, Portugal TUI Group Tempo inteiro

    Lisbon, Portugal- - 124871- - Onsite- - Permanent- - Full Time- - 40Join our Operations & Delivery team as a **Port Delivery Agent** in** Lisbon **where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and...


  • Lisboa, Portugal TUI Musement Tempo inteiro

    **Sou uma empresa**:TUI Musement Join our Operations & Delivery team as a Port Delivery Agent in Lisbon where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest...


  • Lisboa, Lisboa, Portugal PT002 Mercer (Portugal) Lda Tempo inteiro

    Investments Delivery Manager RoleAt PT002 Mercer (Portugal) Lda, we are seeking a highly skilled Investments Delivery Manager to join our team. The successful candidate will be responsible for the delivery, quality, and efficiency of our client projects.Key Responsibilities:Lead or be an integral part of a project team through regular communication, sharing...

  • Investments Delivery Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal PT002 Mercer (Portugal) Lda Tempo inteiro

    About the RoleMercer Portugal is seeking a highly skilled Investments Delivery Manager to join our Lisbon office. As a key member of our Investments Performance Reporting Team, you will be responsible for the production of investments monitoring reports for pension funds from several European countries and Growth Markets.Key ResponsibilitiesLead or be an...

  • Investments Delivery Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal PT002 Mercer (Portugal) Lda Tempo inteiro

    About the RoleMercer Portugal is seeking a highly skilled Investments Delivery Manager to join our Lisbon office. As a key member of our Investments Performance Reporting Team, you will be responsible for the production of investments monitoring reports for pension funds from several European countries and Growth Markets.Key ResponsibilitiesLead or be an...

  • Service Desk Agent

    5 meses atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Dutch Service Desk Agent Location: Remote in the mainland Portugal or on-site in Lisbon or Braga Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide...

  • Investments Delivery Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal PT002 Mercer (Portugal) Lda Tempo inteiro

    About the Role:Mercer Portugal is seeking a highly skilled Investments Delivery Manager to join our Lisbon office. As a key member of our Investments Performance Reporting Team, you will be responsible for the production of investments monitoring reports for pension funds from several European countries and Growth Markets.Key Responsibilities:Lead or be an...

  • Investment Delivery Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Mercer Tempo inteiro

    Mercer Portugal Job Opportunity: Investment Delivery Manager Role Mercer Portugal is seeking a highly skilled Investment Delivery Manager to join our Lisbon office. This position is part of our Investments Performance Reporting Team, responsible for producing investment monitoring reports for pension funds from various European countries and growth markets...


  • Lisboa, Lisboa, Portugal HCL Technologies Portugal Tempo inteiro

    Job SummaryWe are seeking a highly skilled Service Desk Agent to join our team at HCL Technologies Portugal. As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German-speaking stakeholders.Key ResponsibilitiesManage incoming client contacts and escalations with compassion and proactivity,...

  • Travel Agent in Portugal

    3 semanas atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Travel Agent Job DescriptionWe are seeking a skilled Travel Agent to join our team in Lisbon, Portugal. As a Travel Agent, you will be responsible for providing exceptional customer service and ensuring the success of our travelers' journeys.Key Responsibilities:Respond to customer inquiries and provide solutions to issuesIdentify and resolve customer...


  • Lisboa, Portugal Abroad Work Tempo inteiro

    French speaking Customer Support Agent vacancy in Lisbon Portugal FRENCH SPEAKING CUSTOMER SERVICE AGENT – OEIRAS, PORTUGALOur client is looking for a French speaking Customer Service Agent to join their offices in Oeiras, Portugal.Responsibilities:Build and maintain a strong relationship with customers by providing prompt and accurate service to promote...

  • Customer Support Agent

    2 meses atrás


    Lisboa, Portugal I-Hire Agency Ltd Tempo inteiro

    I-Hire Agency is working with a leading multinational technology business that is looking to recruit a French-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment type:...

  • IT Service Desk Agent

    3 semanas atrás


    Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    Join Axians Portugal as a Service Desk AgentWe are seeking a skilled Service Desk Agent to join our team in Lisbon, Portugal. As a Service Desk Agent, you will be responsible for providing technical support to our customers, resolving incidents, and ensuring a high level of customer satisfaction.Key Responsibilities:Log and categorize incidentsDiagnose and...


  • Lisboa, Lisboa, Portugal Work International Tempo inteiro

    About the RoleWe are seeking a highly skilled German speaking customer support agent to join our team in Lisbon. As a customer support agent, you will be responsible for handling customer issues in a friendly and professional manner via email, chat, and phone.Key ResponsibilitiesHandle customer inquiries and issues via email, chat, and phoneWork with a...


  • Lisboa, Portugal Atlean World Tempo inteiro

    For this particular position, we are working with a well established Customer Support company to find a German Contact Agent. This position is full-time and will be based in Portugal. **Your Responsibilities**: - Acting as first point of contact for customers - Managing concerns and complaints accordingly - Providing technical support for pc-related...


  • Lisboa, Lisboa, Portugal Linde Portugal Tempo inteiro

    About the RoleLinde Portugal is seeking a talented IT Delivery Specialist to join our team. As an essential part of our IT department, you will play a key role in implementing and adhering to our Delivery Services vision.You will be responsible for assessing service needs, collaborating with other teams to support service improvements, and maintaining...


  • Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Customer Support Agent for German-Speaking ClientsAre you a customer-focused individual with excellent communication skills in German? Do you enjoy working in a dynamic and fast-paced environment? We are seeking a Customer Support Agent to join our team in Lisbon, Portugal, to provide top-notch support to our German-speaking clients.About the Role:Handle...


  • Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Customer Support Role in a Sunny Portuguese LocationWork with a global leader in outsourcing as a Customer Support Agent in our vibrant Lisbon office. Enjoy a warm climate, delicious food, and a relaxed pace of life.As a Customer Support Agent, you will handle customer inquiries via email, chat, and phone in a friendly and professional manner. You will be...