Customer Service Manager

2 semanas atrás


Santa Maria da Feira, Portugal Sleep.8 Tempo inteiro

A Sleep.8 é uma empresa de origem inglesa especializada em mobiliário e colchoaria. Em apenas 3 anos, abrimos 36 lojas em 8 países europeus, incluindo Portugal, Reino Unido, Alemanha, Espanha, entre outros. O nosso plano de expansão prevê a abertura de várias lojas a nível nacional e internacional, marcando uma nova era para o grupo.

Operamos com tecnologia inovadora para alcançar a nossa gama de produtos de excelência. A nossa coleção inclui não só colchões e camas de alta qualidade, mas também outras categorias de produtos inovadores para dormir: almofadas inteligentes e colchões; aparelhos que auxiliam na melhoria da qualidade sono; bases de cama ajustáveis e muito mais

Procuramos um Customer Service Manager (M/F), para integrar a nossa equipa em Santa Maria da Feira, que terá como principais funções:

- Gerir e resolver reclamações de forma fluida e eficiente, em tempo hábil, com vista à satisfação do cliente;
- Realizar atendimento ao cliente esclarecendo dúvidas que possam ser colocadas pelos mesmos;
- Efetuar um serviço pós-venda para a melhoria continua da satisfação do cliente e dos processos da organização;
- Gerir e planear entregas, cooperando com o departamento de logística e os operadores de loja;
- Recolher avaliação de satisfação por parte dos clientes;
- Gerir os pagamentos dos clientes em cooperação com o departamento financeiro;
- Gerir vendas/ encomendas on-line (website; redes sociais) e informações sobre stocks em cooperação com a rede de lojas.

O QUE PROCURAMOS EM TI:

- Formação Académica mínima ao nível do ensino secundário, sendo valorizada a formação superior em áreas relevantes para a função;
- Experiência profissional mínima de 2 anos em serviço ao cliente;
- Espírito crítico; fortes competências de organização, planeamento e comunicação;
- Fluente em língua inglesa, sendo valorizado o conhecimento de outras línguas;
- Elevado nível de honestidade e responsabilidade.

PORQUE TE DEVES JUNTAR A NÓS?
- Cultura empresarial focada nas pessoas onde poderás sugerir e implementar ideias;
- Oportunidades de desenvolvimento profissional e aprendizagem contínua;
- Acesso a incentivos e benefícios em vigor na empresa.

**Tipo de oferta**: Integral/Full-time


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