Shop Manager

Triumph is one of the world’s largest intimate apparel companies. It operates in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 4,050 points of sale as well as via several of its own online shops. The Triumph Group is a member of the Business Social Compliance Initiative (BSCI).
About our Journey to Excellence
At Triumph, we look beyond just fashion and business success. We are passionate about bringing value and making a difference together: for our customers, employees, and communities across the globe.
We believe that true fulfillment begins with inner confidence, eased by the feeling of true comfort. We listen carefully and respond accordingly to the needs of all our consumers. For over 135 years, this has been an integral part of our brand’s DNA.
Putting People at the Center
Our people are the foundation of our success. This means that as a company, we are driven to offer great career opportunities in a dynamic, fast-paced organization. Our culture revolves around empowerment, with values like passion, trust and respect that guide us in everything that we do.
Working for Triumph sets the stage for you to inspire others, to make a difference and to support global communities. Our diverse environment will help develop your customer-facing skills, offering you the opportunity to support and guide the very consumers that inspire our brand and mission. Through their journey with Triumph, you will help shape the impact our products have within our communities.

**About this opportunity**:

- As a leader and Triumph Ambassador you will ensure an excellent customer service and a memorable experience in accordance with Triumph's Values by leveraging available resources and appropriate inventory
- Your team will be your biggest asset. You will build a highly inclusive and diverse team by undertaking all people management activities for in-store Sales Advisors including (but not limited to) annual appraisals, staffing, developing and inspiring your team
- Act as a Brand Ambassador for Triumph through leading by example, training and coaching the store team to deliver consistently high levels of customer service, and ensuring high levels of product knowledge in line with company standards
- As a top-tier leader, you will be driving sales opportunities in store to maximize profitable sales by analyzing store date and ensure the store KPI’s are delivered and where possible targets are exceeded.

**What you bring**:
Openness and Respect are important attributes that we value at Triumph. We would be looking at the following:

- You are passionate about Fashion / Intimate Apparel
- Empowering leader with minimum 2 years’ experience in a similar position in retail or luxury retail or relevant client-related experience
- You have successfully lead and inspire a team, have experience with employee relations and performance management activities (such as absence management, disciplinaries, grievances, appraisals).
- Successful track record for delivering sales results through structured store operations procedures and disciplines.
- You enjoy listening to and understanding customers, your communication skills help you cultivate deep relationships with your team and clients
- Skillful at planning store productivity and achieving Sales KPIs
- You are up to date with the Local Market, possess Retail Sales Acumen and knowledge about Intimate Apparel Products
- Proficient user with Point of Sales (POS) systems and/or Microsoft Tools (Outlook, Word, Excel, etc.)
- Language requirements: English Fluent
- Contract Type (Hourly/Monthly): 40 Hours/ Week Temporary

Become a part of our team and enjoy our fast developmental opportunities and diverse working environment. These include, among others:

- Product and sales trainings
- Structured and professional introduction
- Discounts/Vouchers
- Remuneration
- Development opportunities
- Dynamic working environment
- Company, Team Events

We look forward to meeting you