Principal Technician

2 meses atrás

Oeiras, Portugal Enterpryze Consulting Ltd. Tempo inteiro

**Principal Technician (Technical Support & Training systems)
- **Working Location**:Oeiras, Portugal**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Demonstrable experience and able to:
ü Rapidly contribute, based on recent experience on similar NATO projects

ü Demonstrate general up-to-date knowledge of operating systems, computer system architectures, client/server including deployment of OS images to end user devices and LAN/WAN network concepts
- Experience in ITSM Tool
- Cable Solve experience
- Experience in MS SCCM tool
- Knowledge in ITIL Service Management framework (ITIL Foundation certification)
- Configuration Control; IT Collaboration tools
- Demonstrate recent experience on the Management of the IT infrastructure, including assets, power, and connectivity

**DUTIES/ROLE**:

- Maintain an in-depth knowledge at system and sub-system level of the CIS infrastructure of the NCI Academy with an emphasis on end user equipment, integration, build and verification aspects
- Contribute of the Academy's CIS configuration management by ensuring that all CIS assets to deliver services to NCI Academy are properly controlled using predominantly the Cable Solve Tool to maintain accurate configuration information on the historical, planned and current state of assets
- Manage the accountability of all CIS assets distributed to CSU Lisbon AoR users by development of hand Receipts with Microsoft Reporting Services
- Co-operate with the engineers and change management by performing CIS assets integration to ensure that only authorized items are used, and only approved changes are made
- Support the Installation, operation and maintenance on the NCI Agency business networks for all end user projects and activities. Maintains current knowledge of all technology assigned to NCI Academy (AFPL Software, Licenses Management, ITSM Management & Incident Response)
- Support the development of the CIS SOPs according with the Agency good practices
- Ensure that all relevant performance data is properly collected and stored
- Develop the knowledge transfer package required to train new CSU CIS staff
- Performs other duties as may be required in all sites on the CSU Lisbon Area of Responsibility (AoR)

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