Croatian or Serbian Speaking Content Moderator

4 semanas atrás

Lisboa, Portugal Careerxtra Tempo inteiro

We are working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Content Moderator and investigator to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services.

Location: Lisbon, Portugal

Employment type: Full-time

Schedule: changes weekly - 8 hours shifts with breaks, 5 times per week Monday to Sunday, 24/7

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

- Review graphic content that has been received from users to ensure that it complies with the community guidelines
- Review, classify and / or eliminate highly sensitive content
- Comply with instructions, procedures related and complementary to the role
- Comply with corporate confidentiality policies and the proper handling of customer information
- Perform outbound calls during the investigation, to collect proofs of complains from drivers and customers.

REQUIREMENTS:

- C1-C2 level of Croatian/Serbian language and B2 English, both oral and written
- The ability to thrive in a dynamic, team-focused and structured environment
- An ability to make decision based on rules and policies
- A passion for helping others achieve results
- A tolerance for sensitive content in pictures

OFFER:

- 22 days of holiday
- No visa sponsorship
- Temporary contract for 12 months, permanent after 2 years.
- Sponsored yearly flight back home
- Private health insurance
- Partially paid two weeks training
- Shifts on weekly rotation with colleagues covering line operating hours 24/7
- Relocation support with flight costs reimbursement and a room
- Support of employees experienced in helping relocating colleagues
- Free Portuguese classes
- Water sport activities, soft trekking and more
- A dynamic and creative team with positive and friendly atmosphere.

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