Customer Loyalty Representative

**Lectra, your partner for success**
A major player in the fashion, automotive and furniture markets, Lectra contributes to the development of Industry 4.0 with boldness and passion.
The group offers state-of-the-art industrial intelligence solutions that facilitate the digital transformation of companies. Through its software, equipment, data and services, Lectra helps its customers push back the boundaries and unleash their full potential. Its 2,400 employees are guided by three fundamental values, which are the pride of the group: open-mindedness, trustworthiness and innovation.
Founded in 1973, Lectra generated revenues of €388 million in 2021 and it is listed on Euronext (LSS).

**THE JOB**
Our **Expertise Center** in the Porto office is looking for a **Customer Loyalty Representative (German speaker)** with the following responsibilities:

- Support and provide superior service via phones, e‐mails and other electronic means to our customers and internal departments.
- Use Company ERP system (SAP) to enter notifications, create spare part orders, etc. using standard operating processes.
- Identify, research, and resolve customer issues or complaints using available resources.
- Follow‐up on customer inquiries not immediately resolved, along with orders, backordered items and items in transit.
- Prepare and send service and aftermarket quotations and follow-ups.
- Provide customers with product and service information.
- Generate ad hoc reports to support the Regional Managers.

**THE PROFILE WE ARE SEEKING**
You must have:

- Experience in Customer Service
- Knowledge of Customer Service principles and practices
- Fluency in German **and** English
- Knowledge of Microsoft Office

Your skillset looks like this:

- Strong communication skills
- Ability to work in a fast-paced environment
- Strong attention to detail
- Great sense of organization

You _may_ have:

- Knowledge of SAP (training is provided)
- Professional+ level of French

**Why Lectra?**
Join an innovative company offering premium solutions and services.
- Work in an international, multicultural and agile environment;
- Recently refurbished premises on an enterprise campus;
- Remuneration package that includes Health Insurance and Life Insurance;
- GoodHabitz e-learning platform with great courses of various topics;
- Prozis snack machine available for light and delicious snacks;
- Nespresso coffee machine, for the coffee lovers;
- Monthly engagement activities at the office;
- Remote work policy of 45 days per year (prorated for new joiners), at an average of 1 day per week.

The position is based in Vila Nova de Gaia, Porto, at Candal Park:

- Easily accessible by car/motorcycle, with parking and charging stations for electric vehicles available;
- Available commodities inside the park, including gym, coffee shop, post office, ATM, self-service laundry and several outlet stores open to the public;
- Accessible via public transportation (bus and train).

LI-SD1