Lead Program Manager, Online

2 semanas atrás

Lisboa, Portugal Le Wagon Tempo inteiro

Le Wagon is a global leader in immersive tech training. Our mission is to train people from all backgrounds in coding, data and product skills, give them the best learning experience of their life, and help them accelerate in their career. We also help companies become more data-driven by leveraging their data and unlocking their employees’ potential through corporate training.

Founded in Paris in 2013, Le Wagon now has campuses in +40 cities across 25 countries, including global tech hubs such as Berlin, London, Tokyo, Shanghai, Singapore, and São Paulo. Most importantly, Le Wagon is a community of 25k+ graduates from all walks of life, including career changers, digital nomads and many entrepreneurs - who've created 200+ tech startups and raised $1B+ and counting

Operating in Europe and reporting directly to the Head of Online Products, the Lead Program Manager is responsible for **leading the Operations team** and **day-to-day operations** of Le Wagon Online to:
**_ 1)_**_ Make sure we deliver the _**_world's best learning experience_**_ to all Online students;_

**_ 2)_**_ Support our _**_expansion across all programs and format_**

**Responsibilities**:
**Managing the Online Program Management team (4 people)**
- Empower the **Operations team** to provide students with the world’s best learning experience and support our growth.
- **Track performance against objectives and team objectives** and leverage key findings to refine action plan(s).
- Run relevant **operations team meetings, write documentation** and **share key updates** with staff members internally to enable a smooth and efficient collaboration.

**Program Management Coverage**
- **Empower, coach and support the Batch Managers** (Lead Teacher managing a specific training) to provide students with the world’s best learning experience and support our growth.
- Handle a **smooth delivery of the bootcamps to maximize student motivation, commitment and satisfaction** throughout the learning.
- Overseeing the **organisation & running of key events** (e.g Demo day, Career Week...)

**Ensure a high-quality experience of the Le Wagon Online students**
- Monitor & maintain **set pedagogical metrics **across all programs
- **Oversee** **decisions** on disruptive students-teachers.
- Overlook **day-to-day accounting** done by Program Managers

**Ensure a healthy talent pool of teachers & assistants**
- Work with the Sales & Admissions team and Batch Managers to **anticipate hiring and training needs.**:

- Collaborate with the Head of Product Online to implement a **robust structure for teacher** hiring, onboarding, retention and up-skilling.
- Manage **local teaching contracts** and associated administrative tasks

**Work closely with Head of Online Products**
- Lead the operations roll-out of new product within the Online team in Europe.
- With inputs from Program Managers, Batch Managers, teachers and students, gather and prioritize feedback to **optimize** **existing tools and processes**.

**_ How do we measure success in this role?_**
- NPS across programs
- NPS form response rate
- Pedagogical Margin
- Overall Bootcamp Margin

**This is the role for you if**:

- You have a strong interest in tech and enjoy continuous learning.
- You have 3+ years of relevant managerial and training experience.
- You have **strong project management skills** and have a real **drive for results**, with the ability to manage multiple tasks at once.
- You are a **clear and confident communicator**, with exceptional written and verbal in **English & French** (another language is a plus).
- You have handled admin tasks such as accounting and contracts in previous roles.

**Application process**
- Screening Call with Mia, Global Talent Acquisition Manager
- Interview: Case study & debrief
- Meet the team

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