Data Analyst for Quality Customer Service

2 semanas atrás


Lisboa, Portugal Airbus Tempo inteiro

**Responsibilities - your mission**

You will join a recently created team in charge of transverse activities in Quality for Customer Services & Cross-Programmes leading quality process management, quality standards integration, change & quality mindset, customer centricity, strategy, performance and communication. The Job Holder will contribute to increase quality footprint in the business by interconnecting & building synergies among the team transverse scope.

The Job Holder will lead the Quality Performance in Customer Services and Cross - Programme, and the internal performance of Quality Customer Services & Cross Programme organization. Complementary, current dashboards are using a manual process for which the Job Holder will digitize/automate them.

The Job Holder will be responsible to:

- Measure Business and Quality for Customers Services & Cross Programmes performance via collection, consolidation and synthesis of performance indicators. Scope includes
- All Airbus Programmes performance for the Quality part
- Customer Services performance for the Quality part
- Internal performance of Quality Customer Services & Cross Programme organization
- Manage performance through facilitating stakeholders exchange on performance data, root cause analysis, recommendations in order to enable decision making
- Identify / define improvement projects to reach targeted performance
- Prepare and lead Performance Reviews and key meetings including presentation pack preparation, lead the meetings, actions drumbeat
- Automate / digitalize performance dashboards
- Lead deployment of Airbus Operating System bricks related to Performance Management in Quality Customer Services & Cross Programme organization.

Additionally the Job Holder will contribute and/or lead other activities as part of the transverse portfolio of the team.
- Diploma or Bachelor + Master degree
- Business fluent in English (French desirable)
- Good knowledge in Airbus Analytics Platforms (e.g. Skywise including Contour, Slate and Code Repository)
- Ability to solve problems and seek root causes through data
- Programming skills in Python/Pyspark, R, JAVA or equivalent
- Excellent G Suite skills
- Experience with data management
- Experience with stakeholder management and a customer oriented mindset
- Understanding of Performance Management, Project Management (e.g. Waterfall and Agile methodology)
- Structured way of working with resilience and proactiveness
- Ability to simplify the business and communicate easily
- Flexibility and a team player with innovative thinking
- Reliable, pragmatic and assertive
- Leadership skills and ability to convince and influence

**Benefits - what’s in it for you**
- Diverse career opportunities within Airbus European core countries or in other regions around the world.
- A hybrid working model, allowing you to combine onsite and offsite work.
- A motivated and fun crew to grow and build and shape the GBS together.
- An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Portugal SA

**Employment Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Digital

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.



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