Italian Real Time Analyst

2 meses atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

We are looking for a talented and accomplished** Italian Real Time Analyst** to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.

As a **Real-Time Analyst** in this project, your daily responsibilities will include:

- Monitoring site to ensure optimal staffing levels
- Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data
- Keys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
- Create strategic recommendations to improve productivity while balancing service levels and costs
- Assist in resolving serious customer complaints and escalated issues
- Facilitates, leads, and participates in daily, weekly and monthly business meetings
- Simulates different scenarios and develops contingency plans for unexpected events
- Working with multiple clients using a variety of tools to monitor & report performance
- Create and use standard templates to ensure consistent & accurate reporting
- Communicate actively with various groups to share call outs and deviations

To succeed in the role, you will need to have:

- Native or proficient level of** Italian **(C2)
- Proficiency in English is mandatory
- Microsoft Excel knowledge (to be tested during the recruitment process - mandatory)
- Ability to communicate KPI data and forecasts to employees at all levels
- Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to details
- Availability to work fully **from site (Lisbon)** - mandatory

What we value:

- Previous experience in WFM
- Strong interpersonal and client service skills
- Excellent communication skills with all levels of the organization
- Strong problem-solving skills
- Experience of a multi skilling or multilingual resourcing
- Ability to develop and motivate a team

**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

  • Italian Real Time Analyst

    2 meses atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...

  • Italian Real Time Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...

  • Italian Real Time Analyst

    2 meses atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...

  • Italian Real Time Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...

  • Italian Real Time Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert:Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a talented and accomplishedItalian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number...

  • Real Time Analyst

    3 semanas atrás

    Lisboa, Portugal Humana Portugal Tempo inteiro

    We are building a team with experienced Real Time Analysts to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time Analyst in this project, your daily...

  • Real Time Analyst

    Há 1 mês

    Lisboa, Portugal Humana Portugal Tempo inteiro

    We are building a team with experienced Real Time Analysts to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time Analyst in this project, your daily...

  • Italian Real Time Analyst

    2 meses atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished** Italian Real Time Analyst** to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a...

  • Italian Real Time Analyst

    3 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished** Italian Real Time Analyst** to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a...

  • Italian Real Time Analyst

    3 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished** Italian Real Time Analyst** to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a...

  • Italian Real Time Analyst

    Há 1 mês

    Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.   We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.   As...

  • Italian Real Time Analyst

    3 semanas atrás

    Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.   We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.   As...

  • Italian Real Time Analyst

    2 meses atrás

    Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.   We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.   As...

  • Spanish Real Time Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Spanish Real Time Analyst - Lisbon, Portugal Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a talented and accomplishedSpanish Real Time Analyst to be responsible for the intraday...

  • Real Time Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Adecco Human Resources is currently searching and hiring, through it's Shared Service Center Recruitment team, English speakers for a role of Real Time Analyst (M/F) for it's international telecommunications client.Funções: Monitoring of actual staff activity (AHT, Occupancy) Make recommendations to improve resource management across customer services,...

  • German Real Time Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Email Share Share Share Share Share Job Description: Come and work with us. We are looking for a talented and accomplished German Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at...

  • Real Time Analyst For A Leading Manufacturer Of Drones

    Há 6 dias

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Real Time Analyst For A Leading Manufacturer Of Drones - Lisbon, Portugal Lisboa col-wideJob Description:Real Time Analyst for a leading manufacturer of drones - Lisbon, PortugalReq ID#: 381018Lisboa, Portugal, PT Job Description:Come and work with us. We are looking for a talented and accomplishedReal Time Analystto be responsible for the intraday...

  • Real Time Analyst For A Leading Manufacturer Of Drones

    Há 6 dias

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Anúncio inativoEsta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada.Ofertas de emprego interessantes nas proximidades:French Business Developer || Lisbon [ ] Lisboa - Adecco PortugalDutch Content Moderator || Lisbon [ ] Lisboa - Adecco PortugalSwedish Transaction Monitoring Analyst || Lisbon [ ] ...

  • Video Content Analyst

    Há 21 horas

    Lisboa, Portugal Careerxtra Tempo inteiro

    We are working with a leading Outsourcing/BPO company that is looking to recruit a Italian speaking Video Content Analyst for their offices in Lisbon.Position: Video Content Analyst Location: Oieras, Portugal Employment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Review user reports regarding website content Daily content...

  • German Real Time Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Email Share Share Share Share Share Job Description: Come and work with us. We are looking for a talented and accomplished German Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of...