Customer Advisor for Spanish Market

2 semanas atrás

Porto, Porto, Portugal Cross Border Talents Tempo inteiro
About the job Customer Advisor for Spanish Market

We are hiring Spanish speakers on behalf of our client running a project dedicated to a leading company dedicated solely to beauty, leveraging over 110 years of expertise to understand and fulfill the diverse desires and aspirations of consumers worldwide.

Responsibilities:

- Engage with customers through live chat, phone, emails, web forms, and social media platforms.

- Handle consumer requests, providing information and resolving complaints.

- Deliver exceptional solutions and services.

- Offer professional, accurate, and timely product and beauty advice.

Qualifications:

Must Have:

- Excellent communication skills, empathy, and a strong focus on customer satisfaction.

- Customer orientation, problem-solving skills, and the ability to work effectively in a team.

- Native-level proficiency in European Spanish plus proficiency in English (B2 and higher)

- Proficient IT skills, including the ability to efficiently use tools to report interactions.

- Availability to work in shifts.

Nice to Have:

- Previous experience in the cosmetics and luxury sectors.

- Knowledge and experience with digital and social media platforms.

Working Hours: 40 hours per week (8 hours per day with an additional hour for lunch), Monday to Sunday from 08:00 to 20:00.

Apply today and become a part of a team that excels in beauty and customer service, delivering outstanding experiences to our valued consumers.

This opportunity is also open to the candidates located abroad. Relocation and housing help will be provided to those moving from the distance over 100 km away from Porto.

On offer:

- Attractive salary and benefits.

- Potential for professional advancement and personal development.

- Collaborative and inclusive team culture.

- Extensive training and continuous education programs.

#J-18808-Ljbffr

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