Advertising Platform Customer Support Representative

Há 20 horas

Lisboa, Lisboa, Portugal Cross Border Talents Tempo integral 18 000 € - 26 000 € Contrato
Advertising Platform Customer Support Representative

Location:
Lisbon, Portugal Language: English Work model: Onsite Start date: 12/10/2026 Experience or Interest in AI Provide customer support for advertising-related issues, including ad accounts, payments, access, and platform functionality. Troubleshoot issues with ad creation, publication, delivery, billing, and account performance. Assist users with advertising policies, account requirements, and platform guidelines. Guide customers through platform features and processes. Resolve inquiries via phone, email, and chat while maintaining high service quality. Document and elevate complex cases to specialized teams when required Drive customer satisfaction through efficient case management and first-contact resolution. Variable up to €200.00 Required: EU Passport OR Portuguese