Remote Technical Support Specialist
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- Desenvolver diagnósticos eletrónicos em Veículos Térmicos e Híbridos/Elétricos (VEH);
- Promover o serviço de Diagnóstico Especializado Remoto/Presencial e dar suporte a novos Serviços Auto;
- Garantir um serviço de qualidade, cumprindo prazos e assegurando a satisfação e segurança do cliente;
- Prestar aconselhamento técnico ao cliente através de comunicação clara e transparente;
- Apoiar na formação dos colaboradores e participar em projetos de âmbito internacional;
- Contactar oficinas e consultar informação técnica de fabricantes via web;
- Alimentar base de dados de procedimentos técnicos e registo de avarias;
- Efetuar ligações digitais com fabricantes para atualizações de software e codificações;
- Identificar necessidades de novos equipamentos (máquinas, ferramentas, EPIS);
- Identificar necessidades de formação e articular com a Equipa de RH;
- Ministrar formação teórica em Diagnóstico Eletrónico Especializado. PERFIL
- Formação em Engenharia Mecânica, Mecatrónica ou experiência comprovada na área;
- Experiência em Manutenção/reparação de veículos térmicos e VEH e suporte técnico;
- Conhecimentos sólidos em diagnóstico eletrónico e sistemas de alta tensão;
- Domínio de Francês ou, em alternativa, Inglês;
- Capacidade de análise, proatividade, espírito colaborativo e excelente comunicação;
- Carta de Condução Categoria B (obrigatório). OFERTA
- Contrato Sem Termo e benefícios atrativos (Seguro de Vida e de Saúde, Prémios de Desempenho e outros);
- Oportunidade de estar na linha da frente da transição energética e da mobilidade sustentável;
- Integração num projeto estratégico de crescimento em multinacional sólida e inovadora;
- Formação contínua e reais oportunidades de progressão na empresa;
- Ambiente de trabalho colaborativo que valoriza a diversidade e a inclusão.
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