German-speaking Customer Advisor for PVH, Paços de Ferreira

3 semanas atrás

Paços de Ferreira, Porto, Portugal TN Portugal Tempo inteiro
Client:

City Job Offers

Job search engine

Location:

Lisbon

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d0dba03c05b7

Job Views:

18

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.

About the Company

PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.

The Opportunity

Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.

Your Profile

1. Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude.
2. Proficient in German and fluent in English (both written and spoken).
3. Possess outstanding communication skills.
4. Keen to learn.
5. (Bonus) Experience in a telephone customer service or call center environment.

Your Responsibilities

1. Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
2. Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
3. Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
4. Engage in cross-selling and upselling of products after addressing customer queries.

What We Offer

1. Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
2. Competitive salary plus bonus.
3. Private health insurance.
4. Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
5. Free Portuguese language courses.

PVH believes in a world powered by forward design, creativity, and top-quality apparel. If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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