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Job Description Summary
Clearance Operations; Storage; Fashion & Solutions; Ground Operations: Clearance & Brokerage Operations; Brokerage Administration Services; Cage Handling; Clearance Customer Service
We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
1. Reviewing shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied.
2. Using in-house systems to create accurate and legally compliant clearance declarations.
3. Contacting customers or government agencies to clarify information when needed.
4. Resolving routine customer and customs disputes.
5. Building effective relationships with our customers and helping them to choose the best suited clearance services.
6. Working within tight time frames in a busy office environment.
What do you bring with you:
1. Good team working skills with experience of contributing to team performance in a busy office environment.
2. Experience or working knowledge of key clearance related principles, Import/Export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired.
3. Customer focused with excellent communication skills.
4. Attention to detail and the ability to make sound numerical decisions within tight time deadlines.
5. Good analytical and problem-solving skills.
6. Good Microsoft Office and PC skills.
What do we offer:
1. Attractive compensation package.
2. Training to get you started and on-the-job learning opportunities.
3. Extensive learning resources to further develop your skills and knowledge.
4. Tuition Assistance Program (*applicable for FedEx positions with a permanent contract).
5. Employee Assistance Program for you and your family in difficult life situations.
6. Employee reduced-rate shipping.
7. Great career opportunities.
8. FedEx is one of the world's most admired companies and trusted brands year after year.
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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