Portuguese Speaking Customer Service For Pharmaceuticals
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- Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information.
- Handle customer complaints and issues with professionalism, ensuring timely resolutions and customer satisfaction.
- Maintain comprehensive knowledge of the company's product range and relevant industry regulations.
- Document customer interactions accurately and contribute to the continuous improvement of customer service processes.
- Collaborate with internal teams to address complex inquiries and ensure compliance with industry standards.
- Participate in training and development initiatives to enhance product knowledge and customer service skills. Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in the pharmaceuticals or healthcare industry.
- Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to handle sensitive information with discretion and professionalism.
- Familiarity with pharmaceutical products and relevant regulations is an advantage.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills and the ability to work independently. Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
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