Customer support advisor

Há 4 dias

Lisbon, Portugal OVHcloud Tempo inteiro

Within your #One Team
We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.Your main responsibilities
•Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
•Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
•Keeping customers updated about the status of their opened requests and the resolution for the same
•Offering after-sale support - order tracking and payment follow up when needed
•Participating in different missions with the team, helping support customer loyalty programs
•This position will require shift work on weekends and/or nights
•A hybrid option will be available for shifts (to be discussed)Your future impact
In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needsAnd in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programsSkills required :

Proficiency inPortuguese / English and Spanish
Time management and prioritization are your forte
Customer centred
You like to help and having a positive impact on people you offer support to
Having the opportunity to work in an international environment is important to you

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