Dutch-Speaking Customer Support Specialist –
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- Base
Salary:
€1,100 gross/month
- Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
- Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
- Complexity Bonus: €80/month
- Schedule: Monday to Friday, 08:00 – 17:00 (Weekends Off)
- Work Setup: 100% Remote (Based in Portugal)
- Relocation Package: Comprehensive relocation support and assistance provided for candidates moving to Portugal.
Key Responsibilities
As a Customer Support & Collections Specialist, you will assist users of a leading online payment platform across voice and written channels:
- Customer Care & Inquiries: Assist customers with account funding, transaction history, product details, and protection policies.
- Payment Solutions: Handle inbound/outbound inquiries, negotiate payment plans, resolve collection-related questions, and secure promises to pay.
- Specialized Assistance: Guide vulnerable customers, offer insolvency support, and route accounts to specialized teams when needed.
- System Operations: Maintain detailed account notes, schedule call-backs, and manage multi-queue contact systems efficiently. Candidate Profile
- Languages: Native or fluent in Dutch (C1/C2) with strong business English (B2+).
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Location:
Residing in Portugal (preferred) or willing to relocate to Portugal with company support.
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Experience:
1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred).
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Skills:
Strong negotiation, active listening, priority management, and independent problem-solving abilities.
- Tech-Savvy: Proficient in MS Office, comfortably navigating PC-based internet applications and multi-queue communication systems.
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